HormifyReviews of hormify.com

Response from HormifyJun 18, 2026

Thank you for your feedback, Barb. We're sorry to hear about your experience. We understand your frustration, particularly if you have not yet received your order while also receiving communications regarding the Wellness Challenge. We would like to clarify that the $19.99 charge is associated with the Wellness Challenge, a separate digital program that begins with a 14-day free trial. Customers receive information regarding the trial, renewal terms, cancellation instructions, and reminder emails before any renewal charge is processed. We're also sorry to hear that your order has not yet arrived. Shipping delays can occasionally occur due to carrier-related issues, and we understand how disappointing that can be. Because we are unable to review account-specific details through Trustpilot, we encourage you to contact our support team at [email protected] so we can investigate both the shipment status and any concerns regarding your account.

Response from HormifyJun 18, 2026

Thank you for your feedback. We understand your concern. It's difficult to provide meaningful feedback on a product that you have not yet received. Review requests are sent automatically based on the order date and do not always reflect the current delivery status of a shipment. We recognize that receiving these requests before your order arrives can be frustrating. If your order has not yet been delivered, please contact our support team at [email protected] with your order details so we can review the shipment status and assist further. We appreciate your patience and agree that the best time to review a product is after you've had the opportunity to receive and use it.

Response from HormifyJun 18, 2026

Thank you for your feedback. We're sorry to hear about your experience. We are concerned by your statement that you have not received your order. If there is an issue with delivery, we would like the opportunity to investigate the shipment status and assist further. We would also like to clarify that any subscriptions or additional services require enrollment and are not activated without customer action. If you are receiving promotional or marketing emails that you no longer wish to receive, you may unsubscribe using the link included in those emails or contact our support team for assistance. Please reach out to [email protected] with your order details so we can review your account, investigate the missing shipment, and address any communication preferences.

Response from HormifyJun 18, 2026

Thank you for your feedback. We're sorry to hear about your experience. We understand how frustrating it can be to be waiting for an order and then discover that the tracking information provided is not working. A tracking number that appears invalid can sometimes occur if the carrier has not yet activated the shipment in their system, if there is a delay in tracking synchronization, or if there has been an issue with the shipment that requires further investigation. We are concerned by your report that you have not received the product and that the tracking number is not valid. Please contact our support team at [email protected] with your order details so that we can review the shipment status, verify the tracking information, and work toward a resolution. We appreciate the opportunity to investigate the matter and assist further.

Response from HormifyJun 18, 2026

Thank you for your feedback. We're sorry to hear that you were dissatisfied with your experience. We would like to clarify that subscription terms are disclosed during the checkout process and in the order confirmation materials. Customers who choose a subscription receive discounted pricing compared to a standard one-time purchase. The $33 charge is not a cancellation fee. Rather, it represents the difference between the discounted subscription price received at the time of purchase and the regular one-time purchase price. If a customer chooses to cancel before the first renewal, the order may be converted to a one-time purchase and the discount removed in accordance with the terms accepted at checkout. We understand that this policy may not have met your expectations, and we appreciate your feedback regarding how subscription information is presented. Customer feedback helps us continue improving the clarity of our checkout experience. Thank you for taking the time to share your concerns.

Response from HormifyJun 18, 2026

Thank you for your feedback. We understand your concern. It's difficult to evaluate a product that you have not yet received. Review requests are sent automatically based on the order date and do not always reflect the current delivery status of a shipment. We recognize that receiving these emails before your order arrives can be frustrating. If you are still waiting for your package, please contact our support team at [email protected] with your order details so we can review the shipment status and assist further. We appreciate your patience and agree that the best time to review a product is after you've had the opportunity to receive and use it.