Lan R.
Hormify never delivered my products…
Hormify never delivered my products even though they have tracking but no pictures as to where they might have delivered it to. They never address the issue with the delivery but told me that I needed to pay the difference between subscription price and regular price to cancel my subscription. Why would i want to continue paying for a product I never received. Beware, this company has terrible customer service. You have to send an email and they return message 24 hours later. I wish more online companies offer in person customer service.
Response from HormifyJul 20, 2026
We’re sorry to hear that you did not receive your order and that the delivery issue was not resolved to your satisfaction. When tracking shows a package as delivered, delivery disputes may need to be reviewed with the carrier, but we understand your concern if there is no clear delivery photo or confirmation showing where the package was left. Please send your order details and any tracking information to our support team at [email protected] so we can review the shipment issue again and check what options may be available under our policy. Regarding the subscription, Hormify subscription plans are offered at a discounted rate compared to the standard one-time purchase price. If a customer cancels before the second subscription charge is processed, the discount difference between the subscription price and the standard retail price may apply. However, if there is also an unresolved delivery issue, our team should review the full case before providing the next steps. We understand your frustration and would like the opportunity to review both the delivery status and subscription concern properly.



