HormifyReviews of hormify.com

Response from HormifyApr 27, 2026

Thank you for your detailed feedback, Mary. We’re sorry to hear that your experience has been frustrating. We’d like to clarify a few important points. Subscription options and pricing are clearly presented at checkout, including the choice between a one-time purchase and a subscription. The selected option is shown before completing the order and included in the confirmation email. If a subscription is selected, it includes automatic renewal unless canceled prior to the next billing date. Reminder emails are sent before renewal and include a self-service cancellation link. Regarding billing descriptors, MB Adsolar is our authorized payment processor, which is why it may appear on PayPal statements. This is standard practice and does not affect the nature of the purchase. Reviews on Trustpilot are independently managed by the platform. Any moderation actions, including the notice you referenced, are handled by Trustpilot directly and are not controlled by our company. As for the product, results can vary significantly depending on individual factors such as routine, diet, and metabolism. We understand how frustrating it can feel when expectations are not met. We understand your concerns regarding communication and documentation, and we’re happy to review your case in detail. Please contact us directly with your order information so we can provide a full breakdown.

Response from HormifyApr 24, 2026

Hello Valerie, Thank you for your feedback. We’re sorry to hear that your experience did not meet your expectations. We’d like to clarify that subscriptions are not applied without selection. Both one-time purchase and subscription options are clearly presented at checkout, and the selected option is shown before completing the order as well as in the confirmation email. Customers also receive reminder emails prior to any renewal, including a self-cancellation link. Regarding billing concerns, we do not have access to or store full card details in a way that would allow unauthorized use outside of the transaction process. Any concerns about a compromised card should be addressed directly with your bank, as they can investigate and protect your account. As for the product itself, results can vary from person to person depending on factors such as consistency, lifestyle, and individual response. We understand how frustrating this experience can feel, and we appreciate you taking the time to share your feedback.

Response from HormifyApr 23, 2026

Thank you for your feedback. We’re sorry to hear about your experience and understand how frustrating this situation must have felt. We’d like to clarify that both one-time purchase and subscription options are clearly presented at checkout, and the selected option is shown before completing the order as well as in the confirmation email. Reminder emails are also sent prior to renewal, including a direct self-cancellation link to allow customers to manage their subscription before any charge is processed. Once a renewal has been processed and the order is generated, it moves quickly into fulfillment, which can limit the ability to stop shipment at that stage. We understand how this timing can feel inconvenient, especially in situations involving health concerns. We do take feedback about the checkout experience seriously and continuously review ways to make it clearer and easier to navigate. If you’re open to it, please contact us directly with your order details so we can review your case further and provide any additional assistance.