Horizon HobbyReviews of horizonhobby.com

Response from Horizon HobbyApr 2, 2025

Hello Tom, Thank you for sharing your experience. We’re sorry to hear you weren’t able to reach us immediately when you needed assistance. However, we’re glad our team received your messages and have already followed up to help resolve your inquiry and they are working with you to ensure your concern is fully addressed. We’re available throughout the week via chat, email, or phone, and we’re happy to assist further if needed. Best Regards,

Response from Horizon HobbyMar 26, 2025

Hi William, Thank you for reaching out to us, and we apologize for the frustration you've experienced with both the inability to cancel your order and the service you received during your call. We’re happy to confirm that the requested order has been successfully canceled, and the other order is in the process of being returned and refunded. If you have any further questions or need additional assistance, please don’t hesitate to let us know: we’re here to help! Providing friendly, efficient, and supportive service is our priority, and your feedback is invaluable in helping us improve. Thank you again for your understanding and for giving us the opportunity to make things right. We value your trust and hope to serve you better in the future. Sincerely,

Response from Horizon HobbyMar 19, 2025

Hi Tiffany, Thank you for taking the time to share your feedback with us. We sincerely apologize for not being able to send your gift card in a timely manner, but had a technical issue generating and distrbuting electronic gift cards and it took a few days to get this fixed. Your satisfaction is important to us, and we’re working to ensure that any difficulties like this are resolved promptly to provide a better experience in the future. Sincerely,

Response from Horizon HobbyFeb 24, 2025

Hi Charlie, We're sorry to hear you've been having issues getting a problem with an order resolved. There aren't enough details to identify your account through this review, but we have used the platforms "request information' feature to get this, then we should be able to help resolve this and get you squared away. Sincerely,

Response from Horizon HobbyFeb 13, 2025

Hello David, Thank you for your interest in our software. RealFlight 9.5 has been discontinued for more than two years, and we no longer have it available for sale as it is no longer being produced. Our current software is priced the same as previous versions, and we have transitioned to offering digital distribution only to keep up with the demands of today’s digital world. We have a variety of video tutorials that guide you through setting up the software on a new computer, from initial purchase to full use. Additionally, our dedicated support team is available throughout the week to assist you directly with any issues or concerns you may have. Please don't hesitate to reach out if you need any help. Sincerely,

Response from Horizon HobbyFeb 12, 2025

Hello AJ Barto, Thank you for sharing your feedback, and we’re truly sorry to hear about your long wait time on the phone, as well as the inconvenience caused by the items being unavailable. This is not the experience we want our customers to have, and we regret that you felt your time was wasted. We hope we can have the opportunity to regain your trust in the future. Sincerely,

Response from Horizon HobbyFeb 12, 2025

Thank you for reaching out to us. We apologize for the inconvenience caused by the delay in the delivery of your order. While your order has been shipped, there may have been unforeseen delays during the delivery process. Unfortunately, we are unable to send out a replacement while your order is still in transit. We kindly ask for your patience and understanding as it may take a few additional days for the delivery to arrive. We have requested more information from you via this sites messaging to be able to locate your account so we can monitor the shipping progress of your order. If the order does not arrive within time allotted, we will of course initiate a refund. We truly appreciate your patience, and if you have any other questions or concerns, please don’t hesitate to contact us. Regards,

Response from Horizon HobbyFeb 10, 2025

Hello Tessa, Thank you for your feedback. We are truly sorry to hear about your ordering experience, and we completely understand the frustration of expecting accurate delivery details only to find out that your order will not be arriving within the expected time frame, and we sincerely apologize for this oversight and for being unable to meet your expectations. Your feedback is invaluable, and we are taking steps to address the issue so that this doesn’t happen in the future. Thank you again for your patience and understanding. If you have any further questions or need assistance, please don’t hesitate to contact us. Best regards,