Horizon HobbyReviews of horizonhobby.com

The esc failed on my new losi 10 minutes into its first use.. Called into technical support and spoke to jason, he was great.. He helped me out, got a replacement part coming and was just so friendly..

Recently bought a DX6C transmitter, which is an excellent product. Easy to program with a clear instruction manual and allows me to insert up to ten cars. Before I had of course a lot of questions via E-mail and they were fast an clearly answered. In the past I bought from Horizon four E-flite RC planes and they are also of the same perfect quality with the same excellent service.

Not one for writing reviews but as most folks only do so with a negative experience I figured I would throw my two cents in regarding the good I have experienced with the Horizon/Tower Hobby folks. Several RC plane/component orders over the last few years and with that a couple small issues with product quality.....typical of most manufacturing these days. With that said, I have received nothing but top notch support from these guys in both communication and resolution of the issues, in both cases the resolution exceeded my expectation with replacement products shipped quickly. I have no reservations recommending these folks for both sales and service and I will be placing another order with them in the upcoming days.

I've been a customer for many years. Due to circumstances I let my flying lapse. But I'm recently back and bought the new Night Vapor. I had a few questions and your response was fast and very helpful. It's reassuring to know I have this great service.

I bought a 70mm viper and had trouble programming thrust reverse. I emailed horizon hobby and they responded back with a email which was very helpful

I am writing this review in response to a warranty replacement. In my personal experience I have always received great service from Horizon Hobby. I own a lot of their products so have have had to contact their support team quite a few times over the years. They have always been responsive and friendly and they have always taken care of my issue to my satisfaction. Horizon has many brands under their umbrella and they do business internationally. For a "hobby company" that has this much reach globally, I would say that they do a great job and have great support. When you compare this with the cost of most of their products I would say they offer a great value to the consumer. I have not had the same experience with Horizon's competition.

Recently I purchased a new Viper 90mm edf Arf by mistake, since I had an extra motor and ESC I decided to keep it. The parts worked well, but the wiring in the plane was not right and caused problems. Horizon Hobby sent me a label for shipping and took the plane back to work on it. They were very busy, but did the work with new parts for the wiring etc. and checked it out. When they finished it was better than new and worked perfectly. This is not the first time Horizon Hobby has gone above and beyond to help me. This is a great company with great products and help when possible.

These guys get a lot of "stick" so here is a review to even the balance A big shout out for Jason in Product Support he is brilliant and his response times are excellent OK I'm a newbie to RC flying and my questions may be pretty basic but he has helped me a lot.