Horizon HobbyReviews of horizonhobby.com

I ordered the wrong part twice and they was there to help both times for someone just getting into this it's hard but they make things alot easier to understand thank yall

The quality & availability of products at Horizon is excellent. I order for my Grandson & they are always happy to help. I hate getting the wrong product & disappointing him. They make sure I get what is compatible. I ordered a plane as well as two batteries & within 8hrs I received an email stating my order had been shipped. I couldnt believe it. Before I found Horizon, I ordered a plane he wanted from someone else. The plane came broken. I called & they sent one but that was also broken. They told my husband how to fix it. The plane itself was very cheaply made & design very shoddy. Since someone at our RC club recommended Horizon we've bought everything thru them. The CHAT is also helpful & if you need further help they will give you a live person. Their support behind the products are outstanding. I have had a few issues with orders but they take care of it immediately. They also save me money by giving 20% off batteries i buy because I am in the rewards program. They have a tiered rewards program. Since i am buying more product why not save money too? Their shipping is free if you spend over $99. It arrives very well packaged & intact, on time or even early. Horizon Hobby stands behind their name & product.

I've been doing business with Horizon Hobby for over 5 years now and have had great success with customer service and tech support, these people address my concerns and questions with a friendly attitude and great communication skills. Every issue has been resolved in a timely manner, simply put they walked me through my stuff and we got it figured out and, in this day, and age that's a real pleasure.

Horizon has a dedicated customer support team that genuinely shares their customers' goal to achieve the best RC experience possible; to get the richest experience out of this hobby. The company as a whole achieves this by consitently having a wide selection of RC products (of which a near-infinite amount exists) at competitive prices. I suppose any warehouse could achieve this, but what sets Horizon apart is their approach to customer service. I literally received a phone call to personally thank me for a recent purchase and confirm my enrollment in, and understanding of, their rewards program. When requested, the service rep on the phone gave me his personal company email. Being very new to the hobby at the time, our email exchanges quickly evolved to me asking questions about EVERYTHING concerning the hobby, from specific parts availability, to company history, to future product launches, to advice on which upgrades to select. This is genuinely much more than I would ever expect from an RC company. It speaks to the passion their team shares with their customers, a passion which becomes obvious at every interaction. This alone has me shopping directly at Horizon first, before I begin to see if what I need is available elsewhere. Thank you Horizon team, you have a customer for life.

Horizon Hobby is my Go-To for my Eflite Airplanes, Parts and Advise. I like that I can not only order from the website, but that I can order from them through my local hobby shop BayShore Hobbies . Thereby supporting that local small buisness. Product support is Excellent! Whenever I have questions or need advise about any of their numerous products, they always E-mail me in short order. Since I got into the hobby over the last 5 years, I have always been happy with them.

Horizon Hobby worked with me fix the problem

**Horizon Hobby Review** ⭐️⭐️⭐️⭐️⭐️ Horizon Hobby is truly a gem in the world of remote-controlled hobbies! From the moment I walked into their store, I was impressed by the wide range of products available, from airplanes to drones and everything in between. The staff is incredibly knowledgeable and passionate about their products. They took the time to answer my questions and provide recommendations based on my experience level. It's refreshing to find a place where the employees genuinely care about helping customers find the right fit for their hobbies. I also appreciate their commitment to quality. Every item I've purchased has exceeded my expectations in terms of performance and durability. Plus, their online presence makes it easy to find exactly what I need, with fast shipping to boot! Whether you're a novice or a seasoned pro, Horizon Hobby has something for everyone. I highly recommend stopping by or checking out their website for the latest and greatest in hobby gear. They have definitely earned my loyalty!

I will order again. I have placed multiple orders and they all went great. I did have a warranty issue with an item, but the company was super helpful and worked at the issue.