Horizon Hobby Reviews | Read Customer Reviews of horizonhobby.com

Horizon Hobby Reviews | Read Customer Reviews of horizonhobby.com

Horizon Hobby reviews

Showing 290 reviews with 1 star · Clear filters

Uwe
Dec 13, 2025
Liefermoral
Die Bestellung - 3 Spektrum Akkus - liegt nun mehr als zwei Wochen zurück. Weder der im "Bestellstatus" aufgeführte Logistikpartner (DHL) noch die dort angegebene Tracking-Nr. funktionieren. Der Status lautet aber "versandt". Kontaktaufnahme über Formular ergab mehrfach "Sendung wird am Freitag bei uns abgeholt". Diese Aussage bekam ich in zwei unterschiedlichen Wochen. Die dann übermittelte Tracking-Nr. von TNT funktioniert zwar, die Ware ist aber nun schon eine Woche in Deutschland unterwegs. Anfragen zum Verbleib bleiben unbeantwortet. Der Status des Logistikers wird nachträglich geändert. So viel zur Lieferung innerhalb 1-2 Tagen in Deutschland. Ähnliche Erfahrung hatte ich mit zwei Fliegern, die eine Woche am Ausgangsort hingen, ohne sich zu bewegen. Einkauf direkt bei Horizon Hobby kann ich nicht empfehlen. Telefonisch ist niemand zu erreichen.
Response from Horizon HobbyDec 19, 2025
Hallo Uwe, Uns sind keine Probleme mit unserem Versandprozess bekannt, abgesehen von möglichen Verzögerungen, die während der Feiertage bei den Versanddienstleistern auftreten können. Die Informationen in dieser Bewertung reichen nicht aus, um Ihr Konto zu finden. Wir nutzen daher die Funktion „Weitere Informationen anfordern“ dieser Website, um Ihre Daten zu erhalten. So können wir den Sachverhalt prüfen und sicherstellen, dass Ihre Sendung(en) angekommen sind. Diese Nachricht wurde übersetzt. Wir bitten Sie daher, eventuelle Grammatikfehler zu entschuldigen. Viele Grüße,
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WB
Dec 13, 2025
Never Again - Fix Your Returns Process
In 2025 to have no returns process is insane. They won’t provide you with a label, make you go to the post office. NEVER AGAIN. Had to spend $25 to return a $75 product. Embarrassing.
Response from Horizon HobbyDec 19, 2025
Hi WB, Our returns process should be straightforward and we regret to see you had trouble getting an item(s) returned to us. There's not enough information in this review to locate your account and we are using the "request more information" feature of this site to request your information so we can investigate what happened and make this right for you. We hope to hear from you soon, Sincerely
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Ein K.
Dec 9, 2025
Typisches US Unternehmen
Typisches US Unternehmen. nach dem Kauf möchte man nichts mit dem Kunden zu tun haben. DE / EU Gesetze zum Fernabsatzgesetz werden ignoriert.
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Zach T.
Dec 6, 2025
if i could give it zero stars, i would
They do not have a phone number to call in and speak to someone. don't buy from them, go to motion RC or just flush your cash down the toilet, anything would be better than giving it to these suckers
Response from Horizon HobbyDec 9, 2025
Hi Zach, we're sorry to see you didn't have a great experience contacting us last week. Our Customer Service team starts contact via email or agents on live chat, but if you need to talk to us you can just ask the agent for a call and we will be happy to do so. It looks like your package was delivered to the mailroom of your building last Thursday, a couple days after you contacted us. If you have any questions or need help with a return feel free to chat with our Customer Service agents 9-6 Mo-Fri CST and you can always ask for a call, or send us an email with your phone number and what you would like done and an agent will reach out to you. We do appreciate your business and hope to better serve you in the future. Best Regards,
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Rene P.
Dec 5, 2025
Akku keine 21 Monate auf Lagerspannung…
Akku keine 21 Monate auf Lagerspannung durchgehalten, der 2. AKKU gleichzeitig gekauft Tadellos. Unnötige Diskussion wegen Garantie, Kulanz Fehlanzeige. Enttäuschend hier, Freude am Hobby sieht anderst aus.
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jay
Nov 20, 2025
Buyer be aware: No RETURN on anything ever
Buyer be aware: they do not follow their own return policy. Essentially, you cannot return anything. I ordered RF Flight simulator, software+controller, about $200 value. Software requires STEAM install which I cannot do due to security concerns. So, I immediately called and asked how to return. They said if I have opened the box, it cannot be returned. Even though their policy is for 30 day return and software not yet downloaded. They can easily confirm that I never downloaded their software. I never even touched any switches on the controller. But they refuse to take it back. If I had read other reviews on this site I would have never done business with this shady company. BTW, they have no phone number for customer service or complaints. Now I am stuck with some junk that will stay in the garage! Only recourse is to disput the charge with my CC company.
Response from Horizon HobbyDec 1, 2025
Hi Jay, We apologize for any frustration you’ve experienced regarding our return policy and the requirement to use Steam for installation. We want to clarify that the software requires both a Windows operating system and a Steam account for installation and activation. This information as well as other minimum system requirements are provided on our purchasing page to ensure customers are fully aware of the requirements before making a purchase. Additionally, our return policy, which addresses eligibility and conditions for returns, is outlined in detail in the “Returns Policy” section of our website. We understand our return policy may not be the preference for everyone, we are committed to making sure that our customers have information available they need to make an informed purchasing decision. We are also available throughout the week through online chat or by email to address any difficulties or concerns you may have. Regards,
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Barry P.
Nov 18, 2025
Absolute trash customer service
Absolute trash customer service. Placed an order, to later be told the item was "out of stock", confirmed with Horizon directly that the item was in stock, only to find now the price has been increased. The reality is, they forgot to change the sale price, don't want to honor it, and cancelled the order and told me they can't help or explain why it was cancelled. Garbage tactics, just own the mistake and absolute trash customer service. Reporting the issue to the BBB as well.
Response from Horizon HobbyNov 19, 2025
Hi Barry, Thank you for reaching out to us about this. We know this situation is frustrating, and we want to assure you that it has our full attention. A recent technical issue with our third-party retailer led to the unintentional cancellation of some orders. Our team is actively working on a solution and are investigating the root cause to ensure we fix this correctly. Our team will coordinate with the retailer to contact those who were impacted. We sincerely appreciate your patience as we work to resolve this for you. Sincerely,
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Larry L.
Nov 11, 2025
They send out junk products then have…
They send out junk products then have no customer service at all to deal with said garbage don't waste your money with this place go to traxxas
Response from Horizon HobbyNov 19, 2025
Hi Larry. Thank you for contacting our support team. We apologize for any inconvenience and understand the need to have a working battery with your new RC car. We’re glad to see we were able to assist you through both chat and email, to address the issue and get a replacement shipped and delivered. If you have any other questions or need further assistance, please feel free to let us know. We are here to help! Best Regards,
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