Horizon HobbyReviews of horizonhobby.com

Habe vor über einer Woche zwei Servicetickets geöffnet, bis dato keine Rückmeldung, trotz zweimaliger Urgenz auf deren Facebookseite !

GONE! The Horizon Hobby I used to know probably a decade ago is GONE. I get a new A-10 for my birthday last year. It never really flies right. I finally realize the rudder servo is sticking. I put in the warranty claim less than a year after my birthday. They say it's not covered. I say, "what, why wouldn't it be...it never flew right?" This is their response: "Horizon Hobby, LLC, (Horizon) warrants to the original purchaser that the product purchased (the “A-10”)will be free from defects in materials and workmanship at the date of purchase. Once the item is removed from the packaging and tested and found to be in working order, the warranty has been fulfilled. Thank you, Alisha G. Technician-Product Support" This is a BS warranty and they know it. HH used to say, "We're really sorry you're not loving our product--we're sending a new one [or a new part] out right now." Crap product that never worked like it should have. Crap warranty and crap customer service. They know better. I've been flying for over 30 years. I've been a HH supporter for most of those years. NO MORE. So many comparable products out there these days.

They suck every plane I've bought from them always has a problem. The worst customer support ever. Will never buy from them because they don't back up what's on their web site absolutely crap, won't ever recommend them. There crap and they know it.

Bought a pro boat. Really like it. Bought the new miss gieco. Haven't run it yet. These boats aren't cheap! Try to get a replacement drain plug or grommet. You cant! They dont sell them! Moron in customer service tells me they are insignificant parts. Really? Cant run the boat without a plug!The boats take on water everytime you use it so you have to pull the plug to drain it! He tells me to stick a shop vac in there. What a stupid response! Plug a shop vac on at the lake?I lost the plug ,cant buy it! I had them made! Now I need the grommet, cant buy one! Dont buy pro boat or anything from these clowns! Miss gieco is going back in the box and being returned after this experience with customer service!

Purchased TWO Vaterra RC trucks as Christmas presents. Dealt with a sales representative on the phone to place the order. Paid extra shipping cost (normally free within USA) to guarantee delivery before Christmas. Received my shipment on time but what was not mentioned to Grandma at the time of purchase was that the batteries and the charger were not included. She understood that the trucks were as quoted by the sales rep "Ready to Go". Trucks arrived on time and put under the tree with great excitement....which turned to sadness on Christmas morning as the grand kids could not use their new RC trucks. The boys read the instructions and noted that the batteries and charger were not included so went on line to order them only to find that the batteries were available but the charger was back ordered to mid Feb.....now what poor customer service is that. Sell something that you know the customer can't use for a month in a half. When Horizon Hobby was notified, no apology was offered simply a return slip to ship the product back to them. Would not recommend this business. Christmas mayhem could have been avoided if sales rep had been upfront and mentioned charger was not available...

My boyfriend & I ordered a classifier from them through Amazon. It supposedly shipped out the following day. It's been over 9 days & still nothing. No one contacted us regarding the shipping. We thought it was being delivered via Fed Ex. After researching this, we discovered the mail carrier was delivering it. Expected delivery was June 19-22 & now we read it will come tomorrow, the 23rd. DON'T ORDER FROM THIS COMPANY IF YOU EXPECT SHIPPING TO HAPPEN IN A TIMELY FASHION.My boyfriend & I ordered a classifier from them through Amazon. It supposedly shipped out the following day. It's been over 9 days & still nothing. No one contacted us regarding the shipping. We thought it was being delivered via Fed Ex. After researching this, we discovered the mail carrier was delivering it. Expected delivery was June 19-22 & now we read it will come tomorrow, the 23rd. DON'T ORDER FROM THIS COMPANY IF YOU EXPECT SHIPPING TO HAPPEN IN A TIMELY FASHION.

Einer der betrügerischsten Online-Shops (horizonhobby.de), die ich jemals getroffen habe! Akzeptierte Zahlung, ausgestellt eine fiktive Titelnummer beim Senden, aber die Ware wurde nicht gesendet! Die Fragen werden grundsätzlich nicht beantwortet. Ich konnte nur dank dem Schutz von PAYPAL Geld zurückgeben. Wenn Sie Ihre Zeit, Nerven und Geld schätzen, werden Sie diese Gauner bei der Party !! Ich wünsche ihnen einen schnellen Bankrott!

Der eine Stern ist eigentlich zu viel. Ich hatte einen Flieger bestellt und bezahlt aber nie eine Ware erhalten. Nach meiner Stornierung wurde auch das Geld nicht zurück überwiesen. Eine Anzeige folgte und vielleicht werde ich noch rechtliche Schritte einleiten. Dieser Laden ist eine Katastrophe da hilft auch die tolldesignte Webseite nix!!