Horizon HobbyReviews of horizonhobby.com

Like to rate this zero stars, i bought a car it lasted 5 minutes, the engine malfuntioned it is on (back order) so some how this is my problem. They do not and have not made it right been 2 months. Car should be replaced

The Spektrum transmitter (from Modelflight) worked fine for ten hours and then I lost a 4m glider. It dived, then inverted, disappeared in the pine forest. After that the range test failed badly on two other planes as well and on the recovered gear. On another Spectrum transmitter everything passed, worked flawlessly. Warranty was refused on the basis that the transmitter, they say, did pass their (Horizon Hobbies) tests. Nothing wrong with it they said. Upgrading to Spektrum was a very expensive mistake.

Every time I call this company for service there are long hold times and no body seems to know what is going on. They will flat-out ignore emails sent to their service department. They are also RUDE. They will sell you the product and disappear after the transaction like a ghost. Literally non-existent customer service. Stay away at ALL costs. Try AMainHobbies or MotionRc instead.

Habe mir eine Drohne mit Kamera von Horizon Hobby gekauft. Für die Benutzung der Kamera gab es von Horizon Hobby eine App im AppStore für Samsung Android. Ca 4 Wochen nach Erwerb, wechselte ich mein Handy und musste feststellen, dass es diese Software nicht mehr gibt. Ich versuche nun seit 2 Jahren dort jemanden zu erreichen, der mir helfen kann. Bisher ohne Erfolg. Für mich grenzt das schon an Betrug. Auf jeden Fall ist es eine Unverschämtheit!

Warning! Do not order from them I should have read the reviews on this company before I placed an order I would never have made an order with. Placed an order with them and they gave No phone call. No follow up email. No confirmation no order number no tracking number it's been almost a week since I ordered.The order is just sat in limbo. Called an emailed too many times to count still have not received any confirmation. WARNING WARNING! DO NOT ORDER FROM THESE GUYS THE CUSTOMER SERVICE IS NON-EXISTENT AND THE ORDER PROCESSING WILL ROB YOU OF YOUR ONE-DAY SHIPPING NO SENSE IN PAYING EXTRA SHIPPING WITH THESE GUYS BECAUSE THEY WILL NEVER SHIP IT OUT UNTIL THE LAST MINUTE! Was told I was going to get a call back from a supervisor on the 24rd 540-915-4449 Joseph never received!

I purchased RF 9.5 from a local hobby shop. It doesn't install with my virus checker on because the virus checker thinks it includes malware!! I get 2 clear virus warnings then it deletes the files! Apparently, these virus warnings are false positives. Really!! I mean everyone knows that virus checkers are riddled with false positives - don't they? The only way to complete the install is to disable virus checking then install the software. Unfortunately, when virus checking is re-enabled the files are deleted - back to square one!! Of course I could run my pc connected to the internet with no firewall and virus protection, in which case RF9.5 would run perfectly - until the pc was invaded by malware. Perhaps I could run a sweepstake on how long it would take and maybe that way I could recoup the money I have wasted on the junk Real Flight 9.5.

The worst customer service I have ever recieved, I was made to feel stupid and a liar. After owning many of the blade helicopters, decided to buy the mcpx BL2, arrived with board issues, contacted them many times with no real help, apparently I was binding incorrectly, they just wouldn't listen to the issue at all, even with a video showing th dissue, of it shooting to the side badly from out of the box. Sent it off to a stockist who confirmed it was a faulty board, Horizon still would not help, I have now sold it for half the price I paid and sold every single horizon item I owned and would never give them a single penny of mine again. You used to be such a great company, sort yourselves out.. "Horizon Hobby, where the customer is always wrong and you're not worth a 2nd of their time"

As far as I've been able to figure out the computer-based AS3X Programmer is just about as dysfunctional as any piece of software I've ever used. It makes the AR636 Receiver nearly impossible to program and use if any of the control surfaces require adjustment - which is typically at least one or two of them. To begin with you are required to have all surface control parameters in your transmitter set to zero, making you wholly dependent on the AS3X Programmer. The instructions on Page 6 of the "User Manual" (a generous title reference) say you can only program the AR636 with all servos disconnected. This means you can't make an adjustment in the computer program and see its effect on the surface being adjusted at the same time. If you try to connect a servo you the receiver will disconnect from the Programmer with an "over current" warning. Two separate Horizon Support people confirmed that you must first make a change in the Programmer while powering the receiver from your computer's USB cable, then disconnect the cable, connect the throttle lead and the servo you have just adjusted, plug in a battery to power the receiver and the servo to see what effect your programming change had. I have also never succeeded in getting the receiver to perform according to the Rates and DR & E set in the Programmer. My advice is steer clear of AS3X and go with one of the Lemon or Admiral receivers if you want autolevel (SAFE). They are much cheaper, infinitely easier to set up and include extensive user documentation.