Horizon HobbyReviews of horizonhobby.com

I've spent a substantial sum of money with these guys in the last year and, with their current business model of not taking phone calls and only being able to contact them via email or thru chat, I have generally found the experience extraordinarily frustrating. Typically, the answer is NO, we can't do that, NO, it's too late to cancel (when they state it can take 48 hrs by email to respond to you), NO, it's too late, you can't apply that gift certificate that you forgot to use on your online order! I'm not really sure how they get away with this lack of customer service in today's marketplace.....I do, of course, they have little competition to have to worry about, that's why they can afford to be so unaccommodating.

It is terrible that there is not live support no matter what level membership you have. I've been trying to make a purchase through their easy pay option and I cannot get the issue resolved. This place makes Arrma look bad.

Erste Sender-Reparatur war nicht erfolgreich, aber teuer. Zweite Reparatur sollte erst wieder Geld kosten. Nach Einspruch dann kostenlos. Ob erfolgreich? Bleibt abzuwarten. Aber das Vertrauen ist weg. Kulanzbereitschaft - eher mangelhaft. Bin enttäuscht!

The website absolutely stinks, especially when it comes to product description. There are missing descriptions, or just plan wrong information. And, to add insult to injury, only certain browsers (MS Edge) will display all of your account information correctly. Chrome and Firefox won't. Sorry excuse for a website.

Nachfrage beim Service ob man Umrüstteile für eine Spektrum DX6i bekommen kann. Wunsch ist das der Gasknüppel auch selbstneutralisierend arbeitet. In Foren wurde berichtet das es dazu Teile gibt. Aktuelle Aussage: Einschicken, da Knüppel justiert werden muß. Kosten ca. 65€. Dafür bekomme ich eine einfache FB um ein Auto steuernzu können. Wahrscheinlich ist die FB schon zu alt.

After a series of quality control issues, slow customer support has finally driven me away from Horizon products. The two stars are for fast shipping. Horizon products have been hit or miss otherwise.

Es gab zunächst das Problem, dass eine Lieferumfang-Beschreibung des PNP-Modells auf der HORIZON-Hobby-Website fehlerhaft war. Es fehlte der angegebene Empfänger. Er wurde analog dem BNF-Modell nachberechnet + geliefert. Er ließ sich aber nicht binden. Weder in der Doku noch im Web fand sich Hilfe. Umso mehr jedoch beim HORIZON-Hobby-Service. Vorbildliche Email-Korrespondenz. Umgehender Rückruf mit nochmaliger Email plus Doku-Daten. "Damit wurde ich geholfen!". Wunderbar. Danke! R.G. in G. - NUN MUSS ICH JEDOCH ALLES POSITIVE ZURÜCKNEHMEN!! ICH WERDE HIER NIX MEHR BESTELLEN. Nachdem ich besagtem Service-Techniker namentlich ("z. Hd. von Herrn ...") einen neuwertigen Akku zurückschickte, der sich bei der 2. Laden (zuvor 1 x geladen und in Storage-Ladung aufbewahrt) nicht mehr laden ließ (ständige Connectionbreak-Meldungen, sprich interner Defekt), geschah gar nichts. Null Reaktion! Einen neuen Akku sozusagen verloren... Das geht gar nicht... Ich schließe mich der (Negativ-)Meinung aller anderen Rezensions-Autoren an... leider.

My husband recieved an rc plane for his birthday in Oct.from the kids, they didnt realise that it didnt come with the transmitter or reciever till we recieved it. The kids then ordered the rest of the stuff for Christmas at which time shortly after he started to put the plane together and found some of the wiring was miss labeled and when he tried to hook up to the radio the controls were off or opposite of what the directions were saying it to be and no switches to correct the problem. We took it to to our friend who has alot more experience with rc planes to see if he could help with getting it together after looking at what we had an the issues he suggested we contact horizon hobbies to see if we could exchange it. When calling in to see if we could exchange the plane and radio due to these problems we were told returns had to be within 30 days and unopened, how do you know if there's an issue with anything till you open and start assembling? We thought they would stand behind their products as our friend had said they were always accommodating with any issues he's had. When I spoke with tech support all i got was well have your husband call and we'll walk him through the issues, my husband works 10hr days and they dont have support people on the weekends. Not a good experience!!!