Horizon HobbyReviews of horizonhobby.com

I don't normally write negative reviews, but my experience with Horizon Europe has been so bad, I feel like people need to be warned. I made an order for an SCX24 on the 3rd March and upon receiving it, the seal on the box was broken, there was fingerprints all over the model and the back left tail light was missing on the car. Which leads me to believe I was sent a return unit. I spoke with a representitive called Sven who I raised the issue with. After sending through evidence in the form of images my request to return it and be sent out a new one was granted. Up to that point, the experience had been really good. After tracking the return, seeing it had been sucessfully delivered back to their headquarters/ warehouse, and waiting about a week, I reached out to Sven and asked if there was an update on my return and when the new unit would be sent out. He replied stating it was awaiting evaluation which was a bit annoying but completely fair. 4 days had passed and there was still no update, so I emailed Sven once again asking if any progress had been made on processing my return unit and explained I was a bit dissatisfied with having to wait for such a long time without a difinitive update. Just note I did this in a kind and respectful manner. Sven replied once more, starting off the email with "please have more patience" and that he'd have an update soon. The absolute last thing someone who's been kept in the dark for a prolonged period of time wants to hear from a customer service representitive is to have more patience. As someone who's worked in customer service, if I said this to a customer I would have been in a significant amount of trouble, if not fired. At this point, I was upset with the service and how I'd been treated and just wanted a refund which I requested to Sven. Long story short, my request was ignored and about a week or so later, a new unit just showed up at my door unannounced. No communication from Sven (or anyone for that matter) about it being shipped. After unboxing it, the battery was once again not installed in the truck and came in a seperate sealed plastic package. So I'm 90% sure I was just sent out the exact same unit again but they fixed the tail light and cleaned off the fingerprints. While I was eventually going to keep it as I didn't want to deal with with the hassle of exchanging emails with Sven again, it turns out the unit was faulty anyway. Skipping ahead, I sent the last unit back on the 10th April, Horizon's warehouse received the return on the 29th April and it's now the 11th May and I still haven't received a refund. It's now been over 2 months since I originally ordered the truck. It's bad enough receiving what I still believe is a return unit twice, but to deal with an unpleasant and dismissive customer service representitive on top of extremely long wait periods is what lead me to writing a review. I genuinely encourage everyone to avoid Horizon Europe at all costs and look at alternative sites or even better, support your local hobby shop. EDIT: Regarding Horizon Hobby’s reply, they mentioned the battery on several occasions within said reply but didn’t bother to acknowledge the finger prints and missing tail light from the unit. I still don’t believe that’s a normal and acceptable experience and it still doesn’t excuse the rude customer service and terrible wait times for any request to be actioned.

Ich habe einen falschen Sender geliefert bekommen und bei Reklamation die Info bekommen, man würde nicht tauschen. Ich könne mir einen neuen kaufen.

I own an ix14 (first version) and installed AirWare version 2.02.10. It has been nothing short of a disaster. The primary issue is that AirWare will reboot after approximately 10-40 seconds and typically three times before it stabilizes. Here is the rub. If sent the radio in THREE times for service. The problem still persists. After the third time the radio worked fine for approximately a week. Now, the same rebooting is occurring again. Sometimes it will remain on approximately 10% of the time without the reboot. Some times the AirWare doesn’t appear at all. We all know there is no phone support. The Chat support would need significant improvement to reach a BAD level. It seems like the people on the other side of Chat know nothing about the product. Almost every pilot I know purchase either a RadioMaster or FrSky in that order. Spectrum you better get your head in the game or you won’t be in the game much longer.

ZERO...this company is a scam I ordered a car kit that was supposed to arrive in 2BD max. Here I am a week and a half later and I have not received what I paid for. I recently found out that they dropped of a package stuffed with paper. They never intended on sending what I paid for. They still will not return my calls so Horizon Hobby are just thieves

I purchased a Kraton Mini that's made by Arrma/Horizon Hobby. The steering servo locked up in less than one battery pack. After looking around the Internet, there's a lot of people with the same issue. I have filed a warranty claim and they said they'll ship me a new servo, but it's backordered, and they refuse to send a better quality servo. 10 days now and there's no replacement servo shipped. Be ready to either get aftermarket parts right away for your brand new truck, be stuck with a paperweight truck for an unknown period of time, or deal with trying to setup a return if you buy this. Servo model is SX114. I have also followed up with support about the fact that this replacement part hasn't shipped and received no response. What's even more hilarious is if you leave a 1 star review, it does not show up on the product page. I tried to leave a 1 star review 2 times in 2 days and neither review is showing up.

I placed an order with Horizon Hobby that included two related items, a vehicle and a motor intended to be used together. The motor shipped immediately, while the vehicle remained on backorder for several months with an expected ship date shown. At no point was I notified of any issue with the vehicle. After waiting months, I logged in myself to check the status and discovered the item had been discontinued and would not be fulfilled. This created a situation where the motor I purchased specifically for that vehicle was no longer usable for its intended purpose. When I contacted customer service, they acknowledged that I should have been notified, but ultimately refused to provide any resolution. They repeatedly cited a strict 30 day return policy, even though their own delay and lack of communication prevented me from acting within that window. Their policy does not address backorders, cancellations of open orders, or customer notification requirements in these situations. Despite that, they applied it rigidly and declined to make any exception. The end result is that Horizon Hobby cancelled part of my order months later without notice, and then refused to stand behind the rest of the transaction, leaving me with a product I purchased in good faith but cannot reasonably use. Customer service was dismissive and unwilling to escalate beyond scripted responses. I would not recommend doing business with this company based on this experience.

They simply and quite literally ignore my repeated email and go out of their wy to ensure you can't call them - no number phone number available. Update following company's reply - you would not reply to any email but the first. All subsequqnt emails have been ignored. You provided no attempt to rectify the situation like replacing the kit that was shipped incomplete! I hope to be able to update this review further with a more postive outcome.

unos incompetentes, pedi un scx30 y bateria a finales de enero con entrega a principios de marzo, viendo que no llega me pongo en contacto con ellos y me dan fecha de entrega aproximada para finales de julio (5 meses) , estoy muy indignado con esta empresa