Horizon Hobby is listed under Hobbies.
Horizon Hobby (horizonhobby.com) has 523 customer reviews on Five Star Index, with an average rating of 2.6 out of 5.
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J W T.
Horizon, use be the best in the business! Customer service is non-existent. You can no longer speak to anyone. It's all virtual assistant. Use to be a huge fan of Horizon Hobby! I will change my flying platform to another brand!
Glen B.
It’s all true about their non existence customer support. You buy their product but after that your on your own and don’t expect that you will actually be able to speak to a real person. It’s like buying from a store and after you walk out they lock the door behind you! BEWARE!!!
Oldman P.
After seeing Brian Phillips awesome Youtube airplane reviews, I decided to drop a ton of money on a setup. I used the links he provided to help him out but Horizon was sold out a few items to make it happen. So, I wanted to contact them. Horizon doesn't list a phone number on their site, and their numbers on Google below: ------------------------------------------------------------- Horizon Hobby Horizon Hobby, LLC. is an American international hobby product distributor, headquartered in Champaign, Illinois, United States. It currently manufactures various hobby-grade radio-controlled models, as well as Athearn model trains and die-cast models, which it sells direct to consumers as well as to hobby retailers. Wikipedia Customer service: 1 (888) 959-2307 Technical support: 1 (877) 504-0233 Sales: 1 (800) 338-4639 -------------------------------------------------------------Those numbers all have the same recording to go to the website and say they have a 7 day "live chat option" for customer service. They don't. I tried to email them but their eCapcha verification was down. So now I can't call, email or chat. No service at all. It seems I may have to spend my money elsewhere.
hj_groe
Ein unmöglicher Laden. Der Kundeservice katastrophal. Kein direkter Kontakt möglich. Anscheinend nur Konakt möglich über die Webseite. In der Kontaktmail ist nur eine beschränkte Zeichenanzahl möglich. Ersatzeile glänzen in der Rege mit "0ut 0f Stock". also nicht da.Wartezeiten von mehreren Wochen und sogar Monate sind keine Seltenheit. Erbetene tel. Rückrufe=Fehlanzeige. Obwohl Ersatzteile in den USA vorhanden sind, werden diese nicht besorgt. Hamburg schreibt:Diesen Service bieten wir nicht an. HorizonHobb USA schreibt: Keine Akzeptanz von Kreditkarten aus Europa. Nun, ich mußte trotzdem Ersatzteile haben, da länger nicht bestellt, Passwort vergessen. Auf den Link zum Zurücksetzen des Passwortes warte ich bis heute. Also nichts mit Hobby und Ersatzteilen. Flugzeug wegschmeißen? also, ich kann nur empfehlen: Hände weg von diesem Laden.
Robert
I bought a RealFlight RF9.5 Simulator from Horizon and although I did get the product, the software link to download the app did not work and I did not get a CD to actually use the product. I tried a couple of times over a few weeks to see if the link was active and no good. The tech email I sent to Horizon just gave me the same link, which I tried from different PCs. Overall a junkie company, selling junk.
dkg G.
do not buy from here they claim that reserve the right to take money from people they do not they are very rude disrespectful company that treats customers like crap do not buy here at all they can not randomly take money from a customer with out them knowing
J. C.
Awful products and customer service. I bought the Arram Big Rock and immediately had issues with the receiver and transmitter staying connected. Well, its been 1 month later and 7 emails written with zero response. DO NOT BUY FROM THIS COMPANY!
Tory
Just took my newly purchase cub s2 out of box and no power! Battery fires up my old , demolished cub just fine. Is there an easy possible fix? I've spent alot of cash at this store I expect to get this tiny flaw resolved and I'd give 5 star!
