Horizon HobbyReviews of horizonhobby.com

Absolutely the worst customer support ever.....cant even talk to a human and whoever kept sending me messages telling me my package was delivered when it clearly wasnt.......was an as*..........

Getting a hold of someone after a purchase is Impossible. I almost think you can be BlackBalled or put on the ignore list if you start a claim or give them any friction. I bought a set of floats for a FMS 2000mm Beaver and they failed on maiden flight. Had absolutely 0 resolve with this. I spent more time assembling than maiden flight. The mount was glued just around the top edges. The virtual assistant has cock blocked me for 2 days during operating hours. Again these failed in less than 10 minutes. This also caused elevator to rip off as it contacted water due to float bracket giving away. It's got to be some of the most Angry I have ever been.

On 06/28/2023 I ordered this product from their website. It is supposed to be a brand new product. when I received the package, the label and seal on the box was cut and covered with regular tape. also the charger was in a weird plastic bag and full of finger prints. The 2 included batteries had green stickers like they put on returned or used items. I contacted customer service which is extremely hard to reach, since they cancelled phone support and reverted to virtual chats. I sent picture to the agent I was chatting with and they said their warehouse said it's impossible, they only ship brand new items, and therefore they cannot send me a new replacement (I just asked for replacement not a return). Basically after spending close to $300 I am stuck with a used item. I would never do business with this company again. You should not support this kind of customer service. I'm surprised they are still in business.

I ordered a EDF jet from this website at 11:00 at night on a Sunday. I called 9:00 a.m. Monday morning to cancel the order because I wanted to get another thing from the same place and they claimed they already could not cancel the order despite them still having the product in their warehouse. So they're still going to ship it to me which I had to pay for, just so I can ship it right back to him which I'm going to have to pay for. And I'm guessing there's some sort of restocking fee they're going to charge me as well. So the idea of canceling an order at this place is obviously impossible because I made an order less than 9 hours ago and it's been Sunday night and somehow the order has progressed to a point where they can't cancel it even though it's still sitting in their warehouse. And not to mention the customer service representative was not helpful or tentative or didn't seem to really care at all. I'm guessing they get a lot of these calls for people trying to cancel orders and they just tell them they can't and ship it to him anyway in the hopes that the person decides to keep it. Common technique for these online places. I would not recommend buying anything from these people.

Horizon hobbies is trash. I ordered a losi dbxle 2.0 , this order said It was delivered and signed for by someone else other than myself. I couldn't get a refund or replacement. So I just lost 1,500$. Great job horizon hobbies

0 stars bought a prodigy rtf the vector was bad ..no support what so ever..and couldn't get the replacement so unless you are very experienced pilot wouldn't buy..look at the reviews I am not alone

Within 2 weeks of my husband ordering an RC battery, it wouldn't charge. He had used it for 4 flights. 10 minutes each time. The battery wouldn't charge and there was a dead cell. I contacted them via email requesting an RMA and refund. My husband then ordered a new battery from a different company. In the interim they replied requesting purchase info and photos. The info requested was demographic/order # (which I already supplied)/company purchased from (IT WAS PURCHASED FROM THEM)/Original receipt (I DIDN'T GET A RECEIPT. I ORDERED ONLINE FROM THEM AND GOT EMAIL CONFIRMATION). THIS IS RIDICULOUS! I ordered it FROM THEM. Why do I need to supply copies, etc of info they should have in their records? I supplied requested pictures. After 5 days with no response I followed up and they claim never receiving my original email, yet they have the pictures that were attached to it. They then replied there would "not be an RMA issued" and they were sending a replacement. We did not want a replacement as my husband went to a higher end battery with another company. We wanted our money back, not a replacement for a crappy battery with another crappy battery.

i ordered on sept 23 22 a fuselage for my e flite F16 70 mm, they said its on back ordered and will be available on november. on november they move the back order to january and then to april and now to june. REALLY?? its great to have an 400.00 dlls toy that once you need to fix it there will never be spare parts available PLEASE, the company need to offer productS with the support and spare parts so it might be worth it to buy from you, I've been recently custumer from MOTION RC and no complains so far spare parts on most of the airplanes available and 1 week away when ever you need them and order them. THATS customer service and support on a product.