Horizon HobbyReviews of horizonhobby.com

Horizon Hobby continues to delivery outstanding post sale support. Any issue I have is quickly addressed. HH is my go to for RC Planes and parts. Keep up the outstanding work HH team.

As an Elite member I am very satisfied with Horizon Hobbies. My team member Joseph is very helpful and always readily available. One comment I would make is that I would like to see the tracking better, many of us would prefer for other members of the family not to know we are buying ANOTHER plane. with proper tracking we can avoid these interactions.

Just had a charger that was out of warranty stop working. This was an expensive charger. Contacted Horizon customer service and then sent in the broken charger. Horizon sent me a brand new charger for free.

Horizon Hobby has made my RC experience so much better. Their customer service has been exceptional, both when I use the chat feature and when I've called in with questions. I recently called with an issue with my plane and they were able to resolve it quickly. I then thought of another issue with a different plane and they continued to work with me even after the long first part of the call. On another chat, they were not able to solve the problem immediately regarding the website and an issue I was having. A ticket was raised and the rep will be providing me with updates. Horizon Hobby really desires to have more people in the hobby and is providing exceptional service.

I am back fresh and excited from a Rc Fest 2024 sponsored by Horizon Hobby at Eli field in Monticello,IL. Horizonhobby.com has been my goto for my rc need for many years now and their brands continue to release the top performing rc cars and trucks for ready to run vehicles. They have an amazing rewards program that I wasn't sure if it could be beat but they did with their ability to upgrade to elite which has many benefits. The point multiplier is what drew me in, but the there is the birthday gift, 30% off on your first order and discounts to their sponsored events just to mention a few.

Greet customer service

I purchased the eflite 64mm A10 and had it in 3 days. Put it together yesterday and have spent all day today flying it I like it so much! I really like all the planes I've gotten from Horizon Hobby over the past 15 years but I have always purchased them from my local hobby store so this is my first experience shopping online for airplanes. I am very pleased with the quickness of shipment and notifications. I've had several dealings with Horizon Hobby recently regarding my transmitter that I dropped and they took excellent care of me repairing it and getting it back to me 10 days after I dropped it off at ups store to ship to them. They have definitely earned my business over the years and I will continue to support them either through my local hobby shop or online.

Great offerings for the hobbyist. 2 Day shipping for Elite members is amazing! Reward Points are a great added value! Customer service is always on point. Yet to have a less than great transaction/experience.