Horizon HobbyReviews of horizonhobby.com

When you cancel parts of an ORDER they just rip you off and never return the money. they Claim "we only charge when its shipped" this is a COMPLETE LIE!!! I have the pay pal receipt...

With as many complaints and poor customer service issues I'm finding it hard to believe Horizon Hobby is still in business. I have spent over $6,000.00 with Horizon Hobby over the last years and have been extremely disappointed. This company does not even provide a receipt for your order. I shipping ticket, yes, but no receipt and this is how Horizon Hobby is charging customers for "extras" because you do not see it coming. I have asked for a printout of all my orders so I can verify the correct amounts were charged and they absolutely refused. They required I send in copies of my credit cards statements which I have and apparently they do not check or even call back, no emails, this is just a poorly run business. I have complained, wrote, emailed, called, texted and zero customer service. One reviewer said it right they are pretty much the main player but I see that coming to an end not in the distant future. You can't have an "F" rating, and treat customers poorly and think it is okay and stay afloat. The owner should sell the company to someone with a positive customer service background. I ordered a preordered R/C plane that now they tell me it will be shipped in June. REALLY? I have ordered unstuck items and was told it will be months that their system is in error. How can it be in an error, they just updated their systems 8 months ago and assured everyone it will be fixed. IT HAS NOT BEEN FIXED! If you like to be overcharged, not given the points you have earned and like to wait for an unknown period of time go ahead and place your order. You still won't get a receipt and can almost guarantee a negative experience. 1.39 out of 5 should tell you all you need to know. I have been a supporter of Horizon Hobby for a long time but that is all gone. Too many customer service and supply issues. The most basic business item is to provide a customer with a receipt for their purchase and they can't even do that right.

They are just killing the rc world !!!

I ordered a rc boat from hh And I received a random fusalage to a tiny flat winged craft that resembles a stealth fighter but really small , after messaging customer service and about 20 emails later they said to return the item and they will send me my boat I payed for in 14 days , I give up at this point and contacted PayPal and they they are very helpful, in a nut shell I would avoid trusting this company and it's sad because I recall them being an awesome company but if I could give less then 1 star its deserved, I will contact there CFO

I wished I had done my research before buying from them. Bought a plane kit and a flight simulator for xmas. Weeks later 2 big invoices from FedEx came for "Disbursement Fee, Clearance Entry Fee" and HST on top of them! The website was not clear the Shipping and Handling was not all that would cost you. Not very happy. I'll buy local from now on.

Buyer beware. Returned a product on 12/15 and to date have not received a credit. Terrible customer service and thieves of money. GO ELSEWHERE. I don't usually bother with reviews but their behavior is borderline criminal in my mind and they should be shut down for their shoddy business practice.

A reputable company some five+ years ago, Horizon Hobby (HH) has degraded to a level where the quality of service and customer service are totally unacceptable. For example, several months ago I ordered an airplane part that was shown on the website as “In Stock.” With much difficulty, I contacted HH some weeks later to find out why the order had not shipped. I was informed that the website was incorrect, and the item was out of stock. With the item still out of stock two months later with no expected availability date, the website continues to falsely list the item as “In Stock.” Further, attempting to contact HH is an exercise in frustration since the only means of making contact is using HH’s Virtual Assistant, which, for most purposes is ineffective and useless. I was a loyal customer of HH for a number of years; however, I rarely use HH and have found a different on-line hobby shop that truly does live its motto that the customer comes first. An average rating just barely above one and no effort to improve its performance clearly reflect HH management’s lack of consideration and appreciation for its customers.

Placed an order over 4 months ago for two of their new transponders. Was never billed for the items and never received them so I assumed the order was cancelled but did not receive any communication from Horizon. Then this week I received an email saying my order had been shipped and I was charged three times for the order at $149.78 each time for a total charge of $449.34. Tried to contact them by phone, chat and email to no avail. Will never place another order with them.