Horizon HobbyReviews of horizonhobby.com

Great elite membership. Perks throughout the year and dedicated service line.

Customer service is great. Wide variety of very nice products. Fast, free shipping.

I have been an elite customer for 4 years and the customer service I have received has been outstanding. Every issue I have brought to their attention has been dealt with promptly and professionally and when the issue was related to broken/damaged items received, they have sent replacement items within hours and with essentially they required no no explanation.

Their product selection, quality and customer support, especially for RC Elite Club members is exceptional!

They have a great selection of RC planes and helicopters, all are great quality and a great selection. Customer service is the absolute best in the industry.

I have been using Horizon Hobby since I became involved in flying radio control model aircraft in 2019. Since then, I have purchased over 20 planes, three transmitters, and numerous batteries other products from them without any regrets. My radio control flying club also exclusively uses their products to train student pilots due to the reasonable cost, reliability, and quality of products. Have there been manufacturer's defects with some products? Sure, however the customer service staff has ALWAYS been responsive and timely to my communications, and have always been fair and made-good on any issues. When Horizon Hobby began their Elite Club Membership, I was one of the first to purchase Elite membership as it was obvious that the benefits far exceeded the cost. As an Elite member, I receive free two-day shipping on all purchases, extra points on all purchases (which helps me to get reduced prices on future purchases), direct phone support with my Elite customer service representative, and other benefits. The direct phone support is especially valuable as it allows you to develop the same kind of business relationship you would have with a local hobby shop staff. Horizon Hobby's products, prices, and customer service has definitely advanced the hobby of flying radio control model airplanes, and I encourage you to use them for your purchases.

I've ordered over 15 planes from Horizon Hobby and all have arrived on time as promised. I had one warranty claim and the plane was replaced. I've sent radios and receivers in for repair. All done promptly and I was kept up to date as to when I would get them back. The receiver was toast and HH replaced it at no cost. I'm an elite club member and enjoy the points to reduce cost of future items. I also appreciate the free shipping as a veteran.

I like the fact that if I really need something, I have a dedicated agent to assist. Also enjoy the extra points and free shipping. I believe the Elite rewards program is worth the money for sure!