Horizon HobbyReviews of horizonhobby.com

Response from Horizon HobbyMay 29, 2024

"We apologize for any inconvenience caused by the delay in receiving your package. We're pleased to see that the in-stock items have been successfully delivered. We regret to inform you that the back-ordered items are currently out of stock. Once these items are back in our inventory, we'll ship them out to you to complete your order. We appreciate your patience and understanding in this matter. If you have any further questions or concerns, please don't hesitate to reach out to us. We're here to assist you every step of the way."

Response from Horizon HobbyMay 14, 2024

We apologize you are having a bad experience with the diff in your Grom. We acknowledge that a small number of units might have experienced difficulties with the differentials. It sounds like you had one of those, and we regret your experience. To address this, the replacement part has been enhanced in both material compound and design. These are due to arrive in or around June 2024. The part number to expect is ARA311177V2. It seems that you've previously reached out to our support team regarding this matter as a warranty inquiry, and we appreciate your understanding throughout this process. To ensure a swift resolution, we recommend continuing communication directly with our support team. You can also reach them via chat on our website or through email at [[email protected]].

Response from Horizon HobbyMay 14, 2024

I'm sorry to hear about your negative experience. Customer service is important to us, and we regret not meeting your expectations. Your feedback is invaluable, and we're dedicated to providing excellent service. Our service teams are available via chat or email to address any concerns swiftly. We look forward to the opportunity to make your next experience with us a much better one.

Response from Horizon HobbyMay 14, 2024

Update 5/31/24 Hi Bill, please reach out to us to help get this resolved for you. We don't have enough info from this review to lookup your account/orders and would need that information to proceed. You can reach us through Chat, email or phone and we want to make sure you get taken care of. Best Regards I appreciate you taking the time to share your feedback with us. I'm sorry to hear about the frustrations you've encountered with your recent order. Your experience is not reflective of the level of service we aim to provide, and I understand how disappointing and inconvenient this situation must be for you. Ensuring that our customers receive their orders in a timely manner is a top priority for us, and I apologize for any inconvenience caused by delays in delivery, particularly when items are listed as in stock. Your concerns have been brought to the attention of our team, and we are actively working to address any issues in our inventory management and order fulfillment processes to prevent similar occurrences in the future. We are committed to improving our services and providing a better experience for our customers. Once again, I apologize for the frustration and inconvenience you've experienced. Thank you for bringing this matter to our attention, and we hope to have the opportunity to regain your trust in the future.

Response from Horizon HobbyMay 14, 2024

We apologize for any inconvenience this may have caused, and we appreciate your understanding and patience as we work to ensure a satisfactory resolution for you. Rest assured that we stand behind our products and offer warranties to provide you with peace of mind. Whether you require assistance with warranty claims, troubleshooting, or product inquiries, our product support team is here to help. If you have any questions or concerns about the warranty process or if you require further assistance, please don't hesitate to reach out to us directly. You can contact us via chat on our website or through email. Our team will be more than happy to assist.

Response from Horizon HobbyMay 14, 2024

I apologize for any inconvenience you experienced due to the delays in the processing of your Draco refund. Ensuring a smooth and efficient shopping experience for our customers is paramount to us, and it is disappointing to hear that we fell short of your expectations in this regard. Please know that we take your feedback seriously and are actively working to improve and streamline our refund processes to prevent similar issues from occurring in the future. We understand the importance of timely refunds and strive to provide prompt resolution for any discrepancies. Your satisfaction is our top priority, and we are committed to earning back your trust. If you have any further concerns or if there is anything else we can assist you with, please don't hesitate to reach out to us directly.

Response from Horizon HobbyMay 14, 2024

We are sorry to hear of the frustration you've encountered in your efforts to get your simulator working. We do understand we may have fallen short in our commitment in providing guidance in resolving the issue with the Simulator. Our team is dedicated to providing comprehensive technical support, and it deeply concerns us that we were unable to meet your expectations in this instance. We hope to learn from your feedback in order to enable us to offer a more targeted support for our Simulator and to help expedite the resolution process in the future.