Horizon HobbyReviews of horizonhobby.com

I just got into the RC scene 9 months ago and started with a blade 330S. Since then I’ve bought 10+ planes, 2 heli’s, 2 transmitters and a car. Throughout this time I encountered my shares of problems (mostly user error, few horizon’s fault) and their customer service is top tier. They have always help me out despite whose fault it was. Additionally, their products are actually priced well, especially when you consider the consistent high quality products, receiver/stabilization, and customer service. lastly, their membership has literally paid for itself multiple times. They have lost hundreds of dollars versus the Price, I paid for the membership. Will probably be a customer for life.

Horizon hobby is the best rc company I have ever bought from. They have the BEST rc airplanes. I will definetly buy from them anytime I need something.

It is rare to find a company that willingly provides help to its customers. When I reach out with a question or an issue, someone gets back to me within a day. Advice provided is always on target and enables me to resolve what ever issue I have. Thanks HH

I had a great experience with Horizon. I had an issue with my radio 'B' switch and a ratchet that needed to be adjusted. The Horizon team handled it super fast. Although some parts were not covered under warranty, the team honored the repair work as if it were still under warranty.

The Horizon Elite membership has really been worth it for me. I received Real Flight Evolution, discounts on products, extra purchase points, been able to receive assistance and get questions answered on their help line, and received surprise gift packages and magazines. I feel my Elite membership has been a great value to me, and I’ll renew my membership immediately when it ends.

This is my second year as an Elite member with Horizon Hobby. More than once my customer service rep, Nick, has gone above and beyond to help me out. His quick response and follow through is a big reason why Horizon Hobby's Elite membership is so beneficial. He is a great representative for Horizon Hobby. My experience also extends to Horizon Hobby's service and support staff. I had an issue with a Blade 330s helicopter and they quickly took it back and went through it for me.

The Elite Membership is a great deal especially if you are a veteran. Veterans get a discount right away then with the discount coupons the membership pays for it self after a purchase of around $200. I hold off making major purchases until after renewing my membership. With 20 points per dollar spent 2000 points = $5 I save a lot on replacement parts. No more waiting on tech support.

Well, I am an Elite Member now and have been for 4 years. This membership is worth the extra few dollars spent because it allows me special privileges and deals on products at an increased discount. Every company has room to improve including Horizon Hobby. However, this Club Membership only has one area I can see that needs to be Improved. That would be issuing tracking numbers by email as soon as a order ships. Let's face it most company's do this for online orders. Horizon Hobby use to be great about doing this until the system change. I understand Horizon Hobby wants customers to use their local Hobby Shops but being a elite club member has no points benefit by purchasing thru let's say Hobbytown for example. If this could happen then maybe I would drive the hour to purchase planes and parts from them. This elite club membership also gives me an Elite Loyalty Team member Joseph C who helps to resolve any issues and gives advice on upgrades or modifications. Joseph has been awesome and has been above and beyond helpful to my RC journey. Having the Elite Loyalty Team is the best benefit of the membership besides the increased points and special offers. Also to mention is the club membership packages sent every year. The swag package included a hat, sunglasses, backpack with water bottle an coffee mug and a Christmas tree Draco and a cool RC Christmas tree car.