Horizon HobbyReviews of horizonhobby.com

If I could have given zero stars I would have The live chat is bs Four days later I get a response but not action will occur until I send a dead battery charger back. Proactively I took it to the local hobby shop where I purchased it and they verified it’s dead and being less than 30 days old, under warranty. Customer service is the worst I’ve ever experienced In response to horizon, I have an account with you, been contacted by horizon by phone and email previously, so I find it odd that you’re requesting my contact info from this site Pretty much sums up customer care…. So I provided the requested information per horizons request and have yet to receive any contact. I’m sharing this so l can see the words vs actions

Horizon hobby customer service couldn't be more abysmal. I have a Arrma truck that is two weeks old with a faulty ESC. Horizon has let me know that it will be a month or more before they might see one shipped out. This is 100% unacceptable and not how customer service is done. Trying to get a hold of their customer service is also a futile nightmare. Run far from this company spend your money with a company that cares about their customers.

J’ai passé la commande HHEU-200164334 le 08/11/2023, les pièces n’étant plus en stock et n’ayant plus de nouvelles de leur part jusqu’à présent, je pensais de ce fait que ma commande était logiquement annulée. Aujourd’hui le 12/07/2024 donc plus de 8 mois après, je m’aperçois avoir été débité de cette commande sur mon compte bancaire à mon insu ! Je souhaiterais me faire rembourser l’intégralité de ce que j’ai été prélevé surtout je n’ai jamais rien reçu !!!

Horizon Hobby had already taken my money for an item they didn't have, (June 9), though it was posted as in stock. Here, on Trust Pilot, they said they would get product out to me, ASAP.(June 14) (Though, they stated in email, they wouldn't have any until maybe the end of June, beginning of July). Surprise, they sent the product out to me on June 16, or so I thought. In order to try and shut my posts down, they sent a flawed/damaged used item that failed on third run on third day. I should have known better, since they already stated clearly, they were out of the product. The $1K+ Kraton 1/5 4x4 8s EXB in the box, had the Outcast assembly pamphlet and owners manual, instead of the Kraton's. I believe for my new product full price payment, they sent me a "Returned, Refurbished, Previously Owned, and Damaged" product. I have sent two inquiries, within the 5 days I had it, with no response for an additional 5 days. I just received an email with a list of things I have to provide, before they will even respond. Most of which they already have, as per linked to my email. I'm answering the email today, and see how long they take this time to respond, (their delays waste my warranty time on purpose.) They took the money from my account twice, yet I have one online receipt. I wish I could post all my Screenshots for you all. To Horizon Hobby, "Scam me once, shame on me. Scam me twice, shame on you, and posted Publicly" I apologize to everyone, I'm just so sick and tired of Scams being allowed online and nothing is really done about it, not really. Thank you, have a Great day and be Cautious online. The Nightmare that is Horizon Hobbyseens to be perpetual. I had gone back and forth with them over the broken down RC that they sold me for over a month in emails. (40+ total) They finally sent an ESC replacement. The total problem was that someone at HH put an ESC with a very long wire, and the servo wire were folded several times, bound tight enough to imprint the zip tie. Then put it in the receiver's chamber without any air flow, so the casing melted and shorted the ESC and Servo. I put the new ESC in,(as I was told it wouldn't effect my 2 year warranty at all). I got it running great, but it wouldn't turn. I contacted HH, since it had already been over a month, to get a Servo sent to complete the repairs. They then decided that I should send it in to them for the repair. To fix the problem would take 15min. But, now it will be at least a month before I will even hear about it, if at all and it doesn't vanish. Though, they could swap this Kraton Copy with a true Arrma 1/5 Kraton 8S V2 EXB RtR since they finally got some in stock, but I doubt it. I took pictures and videos of it as it is after sitting for over a month signs of rust and packing it up to go back, just in case. Plus, par for HH, I can't get a hold of them. But, I did keep the body since it has nothing to do with the damaged parts or repairs. I wish they had sent the Shippingʻ send it back in the first place since it's warranty was only a few days old. It ran for 2 days and Dead for 2 months + by the time they get it to me. More people need to take the time to write about companies taking advantage of the consumer. Not doing that let's them get away with more and more each time. So, fight back here, never accept the abuse or lies. Now, watch for lies, slide of hand, bait & switch, bottom of deck dealing, hidden fees and overcharging... Sorry for my upset rambling. Trying to be accurate, informative and thorough here... Have a better day, stay alert, and thank you..

I had purchased a plane from Horizon Hobby. This was the new Super Timber that just came out. There was something wrong with the plane, and while it was in the air, it was really hard to control. I have been flying planes for years, and I know how to fly them. All I wanted was the plane to be replaced, because I had a lemon. Horizon basically blame me for the problem and would not refund me the $700 I spent on the plane. I had purchased a few other planes from them, that were fine, but the first time I had a problem, they were not willing to help at all. I will never purchase from them again.

Planes on Sale With no Batteries in Stock. Horizon put a plane on sale when they knew they had no batteries for it. I received the plane in early May and was then told that the battery was back ordered and would be back in stock in June. June is mostly gone and still no battery. The website says "backordered" again. I purchased the battery I need from my local Hobby Town; they got a bunch of them in early June. I complained that they sold me a plane knowing the battery was not available. Apparently I hurt someone's feelings because now customer service never provides an answer. Wonder way to run a business. Must be why they have an "F" rating from the Better Business Bureau. I'll going back to dealing with my local hobby shop; good riddance to HorizonHobby.com sales!

Do not order Realflight sim digital download from Horizon. They didn’t send mine to my email ( well over 24 hours wait) and now I’m out $106. Impossible to get a hold of them through customer service emails and IM. I tried to go through real flight website and impossible to get support from them also. They have reached the pinnacle of suck.

After many attempts to get some tech support for a new plane I bought, a support person named Tony called me. He was extremely knowledgable and helpful. He really knew his business and solved my problem in about 10 minutes.