Horizon HobbyReviews of horizonhobby.com

Response from Horizon HobbyOct 18, 2024

Hello Jacob. Thank you for your feedback! We sincerely apologize for any inconvenience you experienced throughout the ordering process. We understand that you have already reached out to our support team for a resolution, and we truly appreciate your patience as our EU team works to assist you. Please know that we are here to help you, and your satisfaction is our top priority. Thank you for your understanding, and we look forward to resolving this matter for you. Sincerely,

Response from Horizon HobbyOct 3, 2024

Hi Kaeden, We regret your experience and contact with us did not resolve the issue to your expectations. We have located your account info and order and will have this squared away for you as soon as possible. Thank you for choosing Horizon Hobby, and we truly hope to better serve you in both the resolution of this issue and hopefully in the future. Sincerely,

Response from Horizon HobbySep 25, 2024

Hello Jason. We deeply apologize for your recent interaction with us about the shipping delay on your order. We understand how frustrating it can be to have unexpected shipping delays, especially when you are expecting your order to arrive much sooner. We truly appreciate your patience during this time and thank you for reaching out to our support team for assistance. We're pleased to see that it appears your Airplane was delivered a couple days ago. We are directly reaching out to you to address this and any other concerns you may have. We do thank you for choosing Horizon Hobby and we hope to be able to better serve you in the future and meet your expectations better than we did this time around. Sincerely,

Response from Horizon HobbySep 6, 2024

Hello John. Thank you for sharing your feedback. We apologize for any inconvenience you’ve experienced while assembling your product. We understand how frustrating it can be to encounter issues during this process. We see that you’ve already reached out to our support team, and they are actively working to assist you. Please continue working with them as they work to resolve the matter. Rest assured, we stand behind our products and are committed to providing you with the best possible support. Thank you for your patience and understanding.

Response from Horizon HobbySep 6, 2024

Hello Eric. We apologize for any frustration you experienced while trying to contact us through your computer. We understand how important it is to receive personalized assistance from us, and we see that our support team is currently working with you to address your most recent questions. Please know that there are several ways to reach us if you need further assistance. You can contact us via chat or email on our website, or by phone (1-800-338-4639). We are here to help and would be happy to assist with any additional questions or concerns you may have. Thank you for your patience, and please feel free to reach out to us directly at any time.

Response from Horizon HobbyAug 23, 2024

Hi Wayne, it looks like the credit card was authorized once and charged once, making it appear as a double charge, and see you have resolved this with our Customer Service team. We are also going to review the packaging issue with our shipping department to make sure that damage does not occur in shipping. Thank you for bringing this to our attention! We have also sent you a follow-up email to make sure these issues were addressed and to give us the opportunity to apologize again and make sure this was resolved to your satisfaction. Thank you for choosing Losi, and we hope to better serve you in the future!

Response from Horizon HobbyAug 23, 2024

Hi MH. We deeply apologize for your experience interacting with Horizon Hobby. We are here to serve you and are concerned anytime we hear of a report to the contrary. If you could, please reply to the message from Trustpilot, that should come separately, requesting your contact information so we can look into the issue further, Sincerely,

Response from Horizon HobbyAug 23, 2024

Hi Nicholas, please reach out to our Customer Service team. If your Card was charged then the item you purchased should have shipped, and it's unlikely that there would be a charge without any shipment. In the event this happened, we can work to resolve the issue promptly. If you could, please reply to the message from Trustpilot, that should come separately, requesting your contact information so we can look into the issue further, Sincerely,