Horizon HobbyReviews of horizonhobby.com

Joe , Nick , and Michael have been the customer support reps for HH in a long time ! Because of these three , I will always be a customer .

Increased Response time I have been purchasing items from HH for more than 5 years now. So I have seen quite a few changes to what HH is able to provide as an online retailer. In the last 12-16 months I have watched HH do what appears to be an overall total overhaul of their shopping experience. It has had its ups and downs, but has finally come out of fire with a much better experience. Shipping has improved, Rewards program has stepped up and Customer Service has supported by the consumer. Products now have much more consistent shipping times, especially as an Elite member. 3-5 business days are not being achieved much more often than in Summer '23. The rewards program has been improving with more options to earn and redeem on products of interest. Last years Gift box for members was a welcomed surprise that I hope they continue to do as well. Customer Service has been quite supportive with questions and support for items that may have shown up damaged (as an example). Replacements have quickly been shipped out to correct the issue. Looking forward to see the continued progress with HH.

I love Horizon Hobby! I’m an Elite club member and honestly can’t say enough good things of how happy I am with them. Sure I pay for a support program, but it’s worth every penny. Between an included full flight sim, 30% ANY item coupon, 10% off most parts, and the huge reward points it’s a no brainer! Everything I use from the models, to the radio, tools, wing bags, and even most of my batteries are from them. I love the ecosystem, and on rare occasion something doesn’t work I appreciate having a direct line to a fantastic specialized team and they have ALWAYS taken care of issues promptly and more than fairly. 18 planes, 3 surface vehicles and 2 boats, and nearly EVERYTHING I own and use in the hobby came from them! TIP: Take advantage of the 4X points days to get so much free stuff via reward points!

Horizon Hobbies carries the top line RC products you need. For instance, all E-flite planes are rigorously tested by the in-house team to ensure they are selling the best flying planes possible. Paying a little more for a well thought out product is well worth it! They also stand behind them and support the customer through technical assistance the always responds within 48 hours. Being an Elite Club member creates additional benefits such as access to RC specialists and additional opportunities for members only sales and bonus points. The included RealFlight software and yearly quarterly updates balances out the price paid for membership. This is before you consider 10 percent of parts under $50 and free 2 day shipping on most items,

New Aeroscout question answered well The AeroScout uses new telemetry about battery condition which locked up the display on my DX8G2 transmitter saying the battery needed charging. The battery was over half full. The answer was to press the Clear and Back rollers, which would then return display. There was enough to fly at least 3 minutes, about storage level charge or above. Thanks for the work around! Have yet to explore telemetry features.

Had a problem with my new 150fx and Horizon Hobby took excellent care of me. At a very fast response would recommend them to everyone. Had problems in the past with them and they are always top notch

Horizon Hobby has the best customer service. 5 day turnaround. My well used iX20SE transmitter’s right slider went out. Needing replacement. Shipped off they received it on a Thursday. Checked in on Friday. Was back on my doorstep the following Friday. Transmitter works as expected. That’s awesome service.

The elite club has given me great benefits, 10% off $50.00 or less parts. Free Shipping, a phone number to call if I have a problem and talk to a real person that has always helped.