Horizon HobbyReviews of horizonhobby.com

I purchased an RC duet plane for my son for a Christmas gift. We are not new to the hobby world. Weather conditions were great. It broke on the first flight. Horizon Hobby will not return the product. This plane was 79.99 and is marketed as a level 1 beginner plane that broke on the first flight. To pay 79.99 for something so fragile seems as almost theft on their part. Also, be careful with the reviews on their website as the reviews are screened and not every review is posted. I will never order from Horizon Hobby again.

I have been flying rc planes for a couple of years now. I always had cheap little rc planes until I upgraded to one of the apprentice propellor plane models. I also purchased a habu ss edf jet because I was having so much fun flying. As I learned more about the hobby and about the aircraft I was flying, I realized that a NX 8+ transmitter would be a perfect transmitter for me to get as I got more involved in the hobby. It is safe to say my plans backfired after I received the transmitter. I ran into one seemingly SMALL issue where I needed to activate my old account through my email. I searched throughout my email and found a confirmation code from around 11 months ago. This link did not work anymore so I did what anyone else would do, I contacted customer support for a fresh activation code. (this may not seem like a big deal, but in order to register and update the transmitter, you need to be signed into a certain type of spektrum account) This is when I began to lose patience because I had sat for hours and hours trying to get in touch with the customer support team and sign into my account. The first person I talked to on the 24/7 chat gave me hope when he sent me directions to my email. Turns out, the directions he sent me had nothing to do with the problem I was trying to solve. He specifically said in the chat that I could reply in that email thread if I had questions or concerns. I sent an email and never got a response. I tried getting in the chatroom again but to no avail. I also tried calling in to the customer support line but it was a pre recorded message telling me no one is available to help. Overall, I am looking return the NX8+ transmitter and look for something else that better suits my needs. I had always enjoyed shopping around the horizon hobby section at the hobby shop. After dealing with their customer support and spending hundreds of dollars all to be disappointed time and time again, I have come to the conclusion that it is not worth my time or money to shop with them. I hope they see this message and can figure a couple things out. Good luck

Made an online order of Broadway Limited Santa Fe Blue Goose. The webpage description said it had.was a DCC model with sound. What arrived was a model with no sound and DCC ready. After waiting for almost 2 hours on the phone, I opted for a call back. When I received the call, they blame Broadway, anfd ignored my concern about their incorrect info. They offered me a return, but I had to pay for shipping, and said to contact Broadway to get get them to pay for shipping. A $24 lesson to never order from them again.

I Recently made over a $800.00 purchase. Ok here we go it didn’t arrive on time according to Their date of arrival,that’s not so much a big deal. My Big complaint is their customer service it is Horrible. Every time I call there is a wait time I mean at Least 45 minutes,R U Kidding Me! I talk to my Dr. quicker. So I always hit option 1 o my phone for a call back. Sometimes it’s the next day,at least 3 to 4 hrs. Later. I think I know why now because I’m not an Elite member! I have the standard membership which is free. You could spend $1,500.00 per year,meaning you have to and get better service or their is even a better plan which you would speak to someone right away,in the technical department, just to answer your questions that’s absolutely Very Poor customer service. It shouldn’t matter what plan your on like I said I spent over $800.00 my first time. I call Traxxas and speak to a technician right away,Really! Imagine if a product was broke that you bought for your 10 year old son and had to wait that long,even longer like 24 to 48 hrs. For emailing. If they don’t change their custermer service I will Never buy from Horizon Hobby again!

I ordered an RC car for my son for his birthday. Upon ordering, the item was stated to be in stock on the website. I checked to see if the item had shipped 5 days after ordering, only to see awaiting shipment. They guarantee 3-5 business day shipping. I call and find out the item is actually on back order. An entire month later, we are still waiting for shipment. I call and was 18th in line. So I sent an email to cancel the order. Later that day, they shipped the item. Now I’m responsible for return shipping costs. This was a mistake on HH end, not the customer. Had the site stated back ordered like it actually was, and not in stock which was false, I would’ve never purchased from HH.

About 6 weeks ago, I ordered a couple RC cars from Losi.com. I didn't want to order them from Horizon, because they have such a bad reputation. But to my surprise, the order went through Horizon anyway. Losi will not reply to my emails. And Horizon doesn't recognize the Losi order number. I will never order anything from either place again. If I do buy any Losi products in the future, it will be through HobbyTown, or AMain.

My 9 year old son worked and saved his money so he could buy the Jeep Wrangler rc. When a kid saves that much money for something, you know they want it. The rc ended up not being what he expected, it was slow and doesn't turn to the right. Tried to do a return but since it was opened, they will not accept it.

We purchased the Recoil 2 18' Self-righting Brushless Deep-V RTR RC boat. We read all the directions together, watched YouTube videos, and as soon as we placed in the water - it flipped over and SUNK. We live in Florida so there is no way we are going in the lake to retrieve with alligators that we know live in there. I have spent upwards of 7 hours with customer service on chat, on hold, on phone, in email - and currently still on hold - AGAIN ... Their Customer Service team is absolutely awful and their products are awful for the prices you pay. The products are worth MAYBE 1/4 of what you are paying - so beware.. just go somewhere else. They suck. I will change this IF i am sent a new boat, an apology, and an additional credit for waiting so long on customer service. Otherwise, this stays to forewarn others to not go with Hobby Horizon.