Horizon HobbyReviews of horizonhobby.com

Horizon Hobby may not be easily reachable by phone but they do sincerely respond to email warranty requests. After I emailed them a video of my defective product, they mailed me replacement items immediately.

The support team helped to identify the problem with my plane's receiver. After identify the reciver was bad the product support team sent me a new reciver.

Hello: I have found the service and repairs done by Horizon have always been great. Turnaround time is acceptable for repairs and the service and repairs always fix the issues with their products. Mark

Great products with fast shipping. The elite membership is worth it's weight in gold. I strongly recommend joining if you are going to be making multiple purchases from Horizon Hobby.

I will admit that in the past, I’ve had some issues with Horizon Hobby, most back orders. I found them lately to be a very honest and caring company that sincerely tries to do whatever they can to please their customers. Customer service has gone out of their way to hep me .

I recently had a problem with some LiPo batteries. I had purchased 5 Spektrum Smart 3 S batteries and 2 Spektrum Smart 6s batteries (all generation 1 - have the balance leads) back in 2022. Due to health issues, I only used a couple of them since I bought them. I stored them this winter after placing all of them at storage charge using my HiTec intelligent chargers. A few weeks ago I checked all of my LiPo batteries to make sure they had held their storage charge. All of my older LiPo batteries, plus one of the newer Smart 3S batteries, had held their charge well. The other 4 Smart 3S batteries and the 2 Smart 6S batteries had self discharged to a point where my voltage checker or charger couldn't recognize they were connected. I emailed Horizon Hobby, not really expecting any results since the batteries were well past their warranty period. A product support person emailed back and said that "The Smart batteries do have a self-discharge feature that will bring a charged battery down to storage charge if shelved long enough. If a battery goes flat sitting at rest with a sufficient storage charge, it may be due to a bad cell that dropped low enough to engage the balance feature of the battery and pulling the other cells down with it." He asked me to send photos of the batteries showing their voltage readings and copies of the receipts and he would see what they could do for me. I used my voltmeter to indicate the voltages of the batteries in the photos (I also included photos of the one good 3S Smart battery plus one of my older batteries that held it's storage charge no problem for comparison sake). A few days after I sent in the photos and copies of the receipts I got an email back from Horizon Hobby stating that although the warranty period had expired they were honouring the warranty and had already shipped out replacements for all of the bad batteries, which just arrived today. So, a few lessons here : #1 - there appears to be a problem with the self-discharge function on some of the Spektrum Smart batteries that Horizon Hobby has become aware of, and is no doubt sorting out in their manufacturing. Due to this potential to self discharge to too low a voltage, I intend to check the storage voltage on these batteries more often than I have done in the past with my other LiPo batteries that have never displayed this issue. As long as the batteries are checked regularly and brought back up to storage level if required, then there shouldn't be an issue with them discharging to the point where they're no longer useful. #2 - I have heard various people badmouthing Spektrum/Horizon Hobby for their products being overpriced or faulty, but I have serious doubts that any other manufacturers would replace their products free of charge over a year beyond their warranty period. This is not the first time that I have experienced excellent customer support from Horizon Hobby. The first plane I purchased from them back in 2018 was a UMX Timber. When it arrived the flaps wouldn't work no matter what I tried. When I contacted Horizon Hobby and described the issue, they simply sent me a new plane at no cost, so in my books this company definitely backs up it's products and deals fairly with customers who have had legitimate problems due to faulty components in the products. #3 - this is more housekeeping, but KEEP YOUR RECEIPTS FOR ALL PURCHASES FILED AWAY IN CASE THEY ARE NEEDED IN FUTURE.

They take care of you and help walk a beginner through things..thank you..

Off all the vendors out there I have found Horizon Hobbies products to be off high quality and dependable.