Willy W.
Customer support is awful
Customer support is awful I wish I could give them negative Stars. If any company ever deserves it this one does. I ordered the revolution 90fp and from the day it was delivered the flight board has issues. Every time I try to plug the battery in the white wire pushes out of the connector on the flight board. I tried calling the customer support phone line several times many times and no one would ever answer so I did the chat chat said someone would get back with me in 48 hours. I never got any response whatsoever. The customer support at this place has gotten worse over the years they used to be so good and now I'm not sure if I will ever order from them again
Response from Horizon HobbyFeb 4, 2025
Hi Willy Worm, Thank you for sharing your feedback with us. We're truly sorry to hear about your poor experience, and we want to assure you that we are here to assist you. Please know that we're available to help in any way we can. You can reach out to us via chat, email, or phone throughout the week, at a time that's most convenient for you. If there's anything specific you'd like to discuss or if you need further assistance, please don't hesitate to contact us. Regards,