HopshopgoReviews of hopshopgo.com

Emailed them twice with no response, there was a holding fee calculated without warning me that the free storage is running out, as I was waiting for them to get back to me. Never again.

I paid for cell phone and fila shoes for an ebay and forward them to Hopshopgo warehouse.after one and half week later they arrived to hopshopgo warehouse and i received and email from hopshopgo confirmation email they arrived to their warehouse, also they notifying they store 30days free of charge storage for every items.Hereafter the day before yesterday i saw spam email on my gmail account and i opened and read the email that i have received from them.they was asking my proof of id and proof of billing details. Just a couple of minutes i sent them my passport and paypal payment details.after sent my documents i received an email they review my documents and within 1,2 days they email me again.i was waiting 2 days they didnt email me, here after i contacted their customer support using chat very difficuly within 6hours because they are not coming to chat instantly. The person chat on live support told me, they returned my package back to merchant and i asked proof of returned details from him. They told me they cannot provided returned details with me. hereafter i contacted seller on ebay, and asked that my items have they received back to them. They told me they cannot track returned items without tracking number. Also i contacted an another seller, that seller is selling fila shoes, that seller also told me they cannot track returned parcels without tracking because they ship lot of parcels internationally and in domesticlly. I think hopshopgo team stolen my cell phone and fila shoes. I'm not recommend this site for any one.

It cost me $252 to ship a pair of slippers from the US to Australia. The online quote estimate said $90 (using their exact measurements and weight)which with discounts was excessive but bearable. Once I shipped my items to them they added on all sorts of hidden costs - Australian Duty (despite the quote saying all taxes included) Mandatory Insurance, Volumetric Weight Add ons, Air Fuel Surcharges, the list goes on. They refused to give me a refund of the excess amount despite admitting that their quote site does not include all charges as stated and said they would be updating the site shortly to give a more accurate estimate. As the company is owned by PayPal the claim to PayPal was also dismissed. I very strongly recommend against using their services unless you have money to burn!

Rip off....!!! It’s all about making money for them. There repack fees are ridiculous. And shipping fees are a rip off !! I purchased a spray polish and cleaner and it’s a 1.8kg weight for $40 AUD . They informed me it was hazmat and offered a repack for $50 AUD. Silly enough I went ahead with it. Little did they tell me once you do a hazmat repack regardless of the size being smaller you get charged 3.5kg shipping weight. On top they round that up to 4kg of course so in total cost paying $150 AUD to have the item here and it weighs 1.8 kg. Bloody excellent guys

Ordered and paid but was not available. Order was cancelled. Listing is still up. Don't waste your time.

Estimate shipping fee vs the actual shipping metric won't match... My initial shipping fee estimation is about USD38 for 4lb but actual shipped metic weight is 6kg and charged over USD80.... better to use other companies services