Edit
Doubling your subscription
For unknown reason I had 2 subscriptions for the same service. I realized it after 3 months. I canceled them, one after I got the invoice, the other one before it, they still charged my card. Of course support is not appearing in the invoice page. *as I can't reply on your answer, I add my answer here: i subscribed once, so only one e-mail address has been used - you already know that.
Response from HookPointOct 16, 2023
Dear Edit, Thank you for bringing this to our attention. We sincerely apologize for the inconvenience and confusion caused by the double subscription error. We value your feedback and have taken immediate action to address your concerns. We have processed a full refund for all payments made under both subscriptions and have canceled your account as per your request. We deeply regret any distress this may have caused you and are committed to ensuring that such issues do not recur in the future. We hope to have the opportunity to serve you better in the future. If you have any further concerns or questions, please feel free to reach out to us directly. Warm regards, Jose Brizida Head Of Marketing Hook Point