HOOK 360°Reviews of hook360.com

Customer service is very slow and responsive..i like the products but to return and exchange/refund something forget about it.

The sizing was off, and I've been trying for over a month to return the item. I can't get ahold of anyone. I received an email that they would send me a return receipt, but still waiting on that as well.

I do not care for the different fabric you are using from those purchased a year ago. Some cannot stretch to fit comfortably without feeling a bit choked. And some roll over, inside out, at the top due to lack of a prominent seam or sewing at the edge. This makes it hard to keep face covered. I don't use them solely as a covid face covering. Disappointed this time around.

I placed my order on 4/9/2020 and just received it today, 6/1. I sent multiple emails asking for updates after I got a tracking number on 5/4, but it wasn't actually shipped until last week. None of my emails were responded to. In the shipment, I got the wrong items. I sent another email that I’m sure will also be ignored. I have no intention of wearing these because I don’t want to promote this company. Just 1 mass email every few weeks would have made a difference for all the complaints. It would have taken 20 minutes.

Curious why all the responses are to the positive reviews!!! Similarly, I've sent multiple emails but no response. How about answering the emails and providing some update. If gaiters are not being packed and shipped, perhaps the time could be spent replying to your customer base, who at this point, may be one and done!

We placed an order over 15 days ago and still no tracking ☹ Kind of disappointed in your communication of when order will be shipped. Hope we either receive order or get a response soon. Zach Rodgers

Ordered items April 6th claimed 6-9 day processing. Inquired on the 15th due to no update on shipping. Reply with revised 10-15 day processing. It’s now 17 days and still nothing! Can I just cancel my order