Gerardo A.
HonsVR Customer Service
I ordered a pair of prescription lenses for my Meta/Oculus Quest 2, but I mistakenly ordered an outdated prescription and not my current prescription. I sent HonsVR an email explaining the situation and that I'd like to cancel my order, get a refund, and order the right prescription. Eric from HonsVR reached out to me later that same day and was helpful, understanding, and ready to help correct the order for me. He asked for the right prescription so that he may change the order for me and I soon after received an email confirming my order was changed to the right prescription. I was dreading a fight for a refund, but I was relieved to experience amazing customer service. I have yet to use their product, but if their product is anything like their custom service I am certain it will be a purchase I will not regret making.




