Diana P.
I never received these products!!
I never received these products!! They were sent to to the wrong address with the wrong name and wrong phone number! A person I do not know received the package and was under the age of 18! The parents are livid and are blaming me for this mixup. The parent’s contacted your company and for some reason you gave them my information?!? They then contacted me to hold me responsible for traumatizing their underage daughter, and accusing me of pranking her on purpose ! Your company is taking no responsibility for this package being sent to the wrong address and insisting that I am the one that entered this person’s name into the shipping information ! A person who I do not know! Your company is insisting that I am the one that entered the shipping information ! to this day, I have no idea where the package was delivered or to who it was delivered to, and what happened to these items. I need a full refund and I need to speak to someone at customer service that actually cares and stops, insisting that this was my issue and my fault, These parents know who I am but I don’t know who they are. They can press charges. You need to fix this immediately and refund me ASAP
Response from Honey Play Box®Aug 26, 2023
Hello Diana, Thank you for your feedback and we apologize for the unpleasant experience. Typically, we send order confirmation emails to our customers after they place an order in case there are any issues with the order. After checking your order just now, we also noticed that the shipping address and billing address did not match. Therefore, we will contact our after-sales team to process your order. Thank you very much for your understanding. Best regards, Honey Box Customer Service Center