HoneyNoirReviews of honeynoir.store

DO NOT USE THIS COMPANY.

I received the wrong colour - they advertise two colours on their website and the one I received was the paler colour, not the noir one. I emailed them and stated I was sent the wrong colour. Their reply noted their commitment to customer service, but there was no follow up despite my repeated emails to them. HoneyNoir replied to this review saying they would like to fix things and had sent me an email, but I did not receive one.

Absolute garbage! The pretty pink…. Myself and my two daughters, all with different skin tones , orange tint! DO NOT WASTE YOUR $! Wish me luck getting a refund!!! See where they responded claiming they’ve sent an email? ⬇️ They have not.

HoneyNoir site states the ingredients as all natural and not made in China. The product I received was from China, manufactured in China. The ingredients were mineral oil and petrolatum. This is NOT what I ordered. I've reached out for a refund and received a canned response stating they do not sell products from China and listed all the "natural" ingredients they use. I sent images of the product label, no other responses, no refund, I've contacted my CC company to dispute due to a misrepresentation of the product.

WARNING!!!!! Everything on this website is a SCAM! Not only were there delays with delivery, ALL products ordered were incorrect, replaced for a much cheaper brand!!! Their Online Customer Service Team is BOGUS with repetitive responses and never ever resolved. No further delivery of the correct products were received and no refunds offered!! DO NOT ORDER ANYTHING FROM THIS SITE!! YOU WILL BE DISAPPOINTED AND ROBBED!!

SCAM. I placed my order over a month ago and it still hasn't arrived. Support keeps giving me the same answer.

This is a scam company. All elements involved are AI-based. Meaning: they use bots to coordinate everything (every single contact attempt, the Instagram page, the website, etc.). There are no humans you will ever be able to communicate with. You cannot get a refund if your package is lost in customs because the AI-script doesn’t recognize what that is and will get stuck in a script loop saying it will “elevate the issue to management” but management doesn’t actually exist. So you get the same generated bot-script on basically an infinite loop. I reported this company to the BBB and filed a claim with my bank. This company NEEDS to be shut down immediately, no company should legally be allowed to operate this way. UPDATE: the company reply below is also clearly a generic copy/paste. Notice it didn’t address anything specific I said (including the various specific AI-loop complaint or inability for refund). It also pasted my name wrong. AND…finally no, I checked, they did NOT send me an email - even though it says that in the reply. Because again, this is a complete scam of a company whose every customer interaction is run by bots on a script. This company needs to be shut down, this should be illegal.

Absolute scam. Advertised as US based company, not made in China, yet ships directly from China with counterfeit products that look nothing like advertised. Products must be sealed and unopened to receive a refund, yet even then the company will not accept the return. After days of being lied to about this company sending a return label, I filed a formal consumer complaint with the Attorney General for the mail and other fraud. Don’t waste your time and money.