Honey Baked Ham Co.Reviews of honeybaked.com

No split pea soup

Were it Thanksgiving, the ham would taste great. Off season, not so good. On 02/18/26, my husband and I were doing business in that area, saw the Honey Baked Ham place and decided to do business with them again. Domenica was very nice and personable. She gave us (according to our receipt) 1 Ham, Half Ham / 1lb for a cost of $96.54. (No tax) When we arrived home, my husband chose to section the ham and found it to be very tough on the outside and there was no honey taste anywhere. I chose to write it off as a loss and never to go there again. Later, 02/24/26, Tues, when my husband thought to let them know of the quality of their product; it was taken as if ..."OKAY...WE'LL SEE". "Bring in your receipt and we'll make an adjustment". I would not recommend this location in Upland, CA., except if it for Thanksgiving.

I went in and placed an order but never received a receipt. The cashier had thrown my receipt in the trash, but she retrieved it when I requested. However, the rewards number was not on the receipt. I did not see this before I left the store. I believe this was intentional. I called 1-800-367-7720 and talked with Laura who tried to assist however she was not able to help. I called the Spartanburg SC store at 864-585-4267 and talked with Charlotte who took my name and phone number and would research the issue. I have not heard anything from her. Bad business practice. Lost customer.

I got our ham in Pickerington Ohio on hill rd it was the worst ham we have ever gotten . The hole end was pure fat one hundred dollars for a fatty ham.I could have done better at Walmart. VERY DISAPPOINTED had family over to be disappointed what a shame.

TURNED AWAY PAYING CUSTOMER, CORPORATE OFFERED NO RESOLUTION Drove to the Honey Baked Ham Marlton location today specifically for lunch. Upon arrival, staff informed me they’re not making sandwiches until after December 25th—a full week away—because they’re “focused on holiday orders.” What This Cost Me: • Round-trip drive time and gas wasted • Forced to find another restaurant for lunch • Zero advance warning on the website, Google listing, or any phone message The Real Issue: Honey Baked Ham shut down their core sandwich business for an entire week during peak season. This isn’t a small staffing hiccup—it’s a failure in operational planning and capacity. Successful businesses scale up during busy periods, not shut down a revenue stream and leave customers hanging. Corporate Response: Nothing I called corporate headquarters. No resolution offered. No accountability. Just excuses about “holiday volume” and that corporate doesn’t control how stores operate. Bottom Line: I came ready to spend money. They turned me away. Then corporate dismissed the complaint entirely. I’ve purchased holiday hams here before, but after this experience and the complete indifference to operational failure, I’m done. There are too many competitors who know how to run a business properly. If you’re not making sandwiches, update your online presence and phone message to warn customers—or stop advertising sandwiches you refuse to make.

This company has literally denied my mother what may be her last Thanksgiving meal and they don't care. My mother is battling cancer. Thanksgiving Day is also her 74th Birthday. With her cancer it may be her last Thanksgiving. I ordered a full honey baked ham meal with sides and desserts to be shipped as she is not well enough to cook. A portion of the ordered arrived. A cake and a few of the sides. I called "customer service" and was told there was nothing they could do. Even with a store 20 minutes away, they could not figure out a way to get a ham on a dying woman's table for Thanksgiving. Despicable. Honey Baked has been a part of our family's holidays for decades. NEVER again will I give a dime to such a heartless company.

I ordered a bone-in quarter ham for Mother's Day. We drove an hour and a half one way to Sacramento to pick up the ham. We arrived shortly after the store opened, and we were the first and only customers in the store. Usually the store is packed and has long lines on major holidays. We have purchased Honey Baked Hams for over 40 years from various locations, and we have always been very pleased with how they looked and how wonderful they tasted. When we uncovered the ham on Mother's Day to heat and serve it, we were shocked at its appearance. The ham looked burnt. The glaze had all cracked off the ham and was on the bottom of the aluminum foil wrapping. The ham tasted as dry as it looked. (See attached photos). We are very disappointed with our purchase and don't plan to order from Honey Baked Hams for any upcoming holidays in the future as we have always done in the past. As I went to post my review online, I noticed the last posting from A.O. from three months ago. The ham he purchased looks very similar to the one I bought. Apparently, this burnt, dry ham occurrence has not been remedied.

My husband and I went to the Honeybaked Ham store in Tolleson, AZ. We had been there before and had been very pleased. This time, we ordered sandwiches and a ham bone like before. A person dropped a ham bone on the counter which was small so we asked for a bigger one. The same person just dropped another one on the counter. The cashier was the only one that was pleasant. Only one sandwich was made which I caught so they had to make another. There were no chairs to sit inside so we had to sit outside. The sandwich was supposed to be warm. It wasn't. The ham bone weighed 4.75 pounds. The meat was full of fat and after trimming off the bone, we didn't even get a pound of meat. Very disappointed and will never visit again.