HonestMed.com Reviews | Read Customer Reviews of honestmed.com

HonestMed.comReviews of honestmed.com

4.710,221 reviews
Health Equipment
1935 Avenida Del Oro Ste E, Oceanside, California

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HonestMed.com

About HonestMed.com

Your trusted online medical supply storeHonest Medical has a passion to support patients, caregivers, caretakers, health professionals, and home health care facilities. Our vision is to make a difference in the health care products industry by offering thousands of professional medical supplies, specialized health products, advanced care products, and daily health essentials at competitive prices. Browse a large selection of medical supplies in orthopedic care, respiratory therapy, daily living aids, ostomy care, incontinence care, diabetes care, urology care, physical therapy care, nutritionals and feeding supplies, baby care, mobility aids, wound care, over-the-counter medications, and durable medical equipment. We provide you with personalized supportWe are here to support the well-being of all - whether you need medical supplies for self-care, to care for someone else, or to provide essential service to patients at your home health facility. Honest Medical delivers an exceptional experience because we treat everyone like family. We know that there is no universal approach to health. While people with similar medical conditions or symptoms may use the same type of products, we believe that everyone’s path to wellness is different and requires unique support, especially in terms of home health care. Our Honest Care Specialists are kind, courteous, and knowledgeable, so you can feel confident in finding the medical supplies that best fit your needs.

HonestMed.com (honestmed.com) has 10,221 customer reviews on Five Star Index, with an average rating of 4.7 out of 5.

Website: honestmed.com
Category: Health Equipment
Location: Oceanside, California
Listed on Five Star Index: 2026

About these reviews

Replies: The company replied to 100% of reviews.
Latest: Most recent review: October 2026.
Edits: Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
Score: This company cannot pay to remove reviews or change its score.

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HonestMed.com reviews

Showing 448 reviews with 1 star · Clear filters

Theresa C.
May 4, 2026
Wrong item sent
Wrong item sent. Very difficult to exchange. And these diapers are extermely needed and lots of money laid out to your company. Hope to increase my rating when it is resolved. Dakota is a terrific car. Thank you and look forward to doing business together.
Response from HonestMed.comMay 4, 2026
Thank you for your feedback, and we’re very sorry to hear about the issue with receiving the wrong item and the difficulty with the exchange process, especially given how important and time-sensitive these products are. We understand how frustrating this must be, particularly with the investment you’ve made, and we sincerely apologize for the inconvenience. Your experience is not what we strive for, and your feedback is important in helping us improve. That said, I have forwarded additional information to the email we have on file. We look forward to resolving this situation with you. Best regards, Honest Medical
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Traci H.
May 3, 2026
Your website post shipping in 2 to 3…
Your website post shipping in 2 to 3 days. Says nothing about the fact that if you order it on August 26, that it’s really not going out anytime in the near future and it would be delayed and delayed and delayed. I will never order from you again.
Response from HonestMed.comMay 4, 2026
Thank you for your feedback, and we’re very sorry to hear about your frustration with the delivery experience. After reviewing your order, we can confirm that it was placed on 4/27/26 and tracking information was provided on 4/28/26, indicating that it was processed and shipped promptly on our end. However, we understand how disappointing delays can be and sincerely apologize for any inconvenience caused by the carrier. Your feedback is important to us, and we will continue working to improve transparency around shipping expectations. If there’s anything further we can assist you with, please don’t hesitate to reach out. Best regards, Honest Medical
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JimJim H.
May 2, 2026
First I did get a refund
First I did get a refund, but I ordered a lancing device by the picture in the ad, when they arrived it was totally different. I contacted customer service, the person said that is just a picture, most customers know the part number and go by that not the picture of the item. Really who does that. Put the item that matches the part number in the ad. So disappointed
Response from HonestMed.comMay 4, 2026
Thank you for sharing your experience, and I’m truly sorry for the frustration and disappointment this caused. I’m glad a refund was issued, but I apologize that the situation reached that point. Your comments will be shared with our team so we can work on improving accuracy and clarity in our listings moving forward. If there’s anything further we can do for you, please don’t hesitate to reach out. We truly appreciate your feedback and the opportunity to do better. Best regards, Honest Medical
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JORGE S.
Apr 30, 2026
!How dare you to sell a 100 packs of…
!How dare you to sell a 100 packs of expired dermaseptin, is suppose to have a control before delivery,I'm very disappointed, the expiration date is 5/2026, I'm not sure to safe use in a old sick person, is the first and the last time buy with you.
Response from HonestMed.comApr 30, 2026
We’re very sorry to hear about your experience and understand your concern regarding the expiration date. Items that arrive too close to their expiration to be used properly are eligible for assistance through our Customer Service team. We do recommend reaching out to us directly, as situations like this can often be resolved quickly by one of our representatives. Additionally, while we do our best to ensure quality, shelf-life management is handled by the warehouse, which operates separately from Honest Medical’s direct processes and business practices. As a result, rare circumstances like this may be outside immediate control. However, we would be able to resolve the error promptly. If you still need assistance or have any questions, please don’t hesitate to reach out. You can call us at 833-933-2323, or email us at [email protected]—we’re more than happy to help. Best regards, Honest Medical
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Michael E M.
Apr 26, 2026
In previous orders there were some…
In previous orders there were some defective products unfortunately with your return policy it's very difficult to either get a credit or a replacement. You're 100% satisfaction guarantee in my opinion is only worth 50%. That is exactly the response I knew I was going to get essentially oh well there's nothing I can do or we can do not even an offer of a discount on a future order. So much for customer service.
Response from HonestMed.comApr 27, 2026
Thank you for your honest feedback—we truly appreciate you sharing your experience. We’re sorry to hear about the defective products and that our return process has been frustrating. That’s not the level of service we aim to provide. We did reach out previously to explore possible solutions but didn’t receive a response. As more than 30 days have passed, the order now falls outside of our return policy timeframe, which does limit the options we’re able to offer at this point. That said, we very much value your loyalty and we look forward to serving you again. Your feedback is important to us, and we appreciate the opportunity to work with you. Best regards, Honest Medical
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rfd
Apr 24, 2026
no customer service at all
no customer service at all. everything is drop shipped from manufacturer with electronic orders. No human involved.
Response from HonestMed.comApr 24, 2026
We’re sorry to hear that this was your impression, and we appreciate you sharing your feedback. While many of our orders are fulfilled through trusted manufacturers to ensure efficiency and availability, there are absolutely real people involved at every step. Our team actively reviews, approves, processes, and prepares orders to ensure they are handled correctly. In addition, while we do offer AI-supported chats to help provide quick initial assistance, we also have live, dedicated teams across multiple departments who manage day-to-day operations and support each customer’s specific needs. Should you need assistance with an order, please feel free to reach out to our Customer Service department at (833) 933-2323, via chat on our website, or by email at [email protected], and we'll be more than happy to assist you. We understand how important it is to feel supported, and your feedback helps us continue improving that experience. Best regards, Honest Medical
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Savannah B.
Apr 21, 2026
The company has no sense of customer…
The company has no sense of customer service. They kept declining my order attempts, then decided to proceed with one of them, but then after sending the confirmation then sent an emails saying they would check the order for fraud before proceeding which was then followed up by an email claiming the order was cancelled on suspected fraud. Needless to say, when packages from them showed up and they put a charge on my card, I was pretty shocked. Reaching out to their customer service to get this resolved was no help. They said I’d have to initiate a return, which is fine, but I’d be liable for the cost of it plus reshelving fee when it was THEIR mistake. Why send an email saying the order is cancelled to then just proceed with it???
Response from HonestMed.comApr 21, 2026
We’re sorry to hear about your experience and understand how this situation could be frustrating. For security reasons, orders may be flagged when there are multiple, prompt attempts from the same method of payment. Once an order is submitted with verified information, it may be processed and shipped as requested. A tracking number is provided shortly thereafter. This system is put in place for the protection of our customers identity and private details, however, we understand how the timing of these updates may have caused confusion and appreciate you bringing this to our attention. If you would like assistance with a return or need further support, please reach out to our Customer Service team—we’re happy to help. Best regards, Honest Medical
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Teresa C.
Apr 20, 2026
the product we received is expired
the product we received is expired
Response from HonestMed.comApr 20, 2026
We’re very sorry to hear that you received an expired product—that’s certainly not the experience we want for our customers. We can see that you have just reached out to our Customer Service team directly, and we will address the situation as soon as possible so that we can make this right for you. We appreciate you bringing this to our attention and look forward to resolving it quickly. Best Regards, Honest Medical
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