HARVEY K.
Sturdy & perfect wheelchair footrests
Our experience was great because the wheelchair footrests fit perfectly on my husband's wheelchair. However, there were holes at both ends of the box with pieces of the metal parts sticking through. Luckily they weren't damaged. I think the inner packing could have been better and maybe would have prevented the footrests from shifting inside the box. There was only one thin sheet of packing between the 2 footrests when each one should have been completely wrapped with a packing material & then maybe taped together. The price was very reasonable.
Response from HonestMed.comMar 25, 2024
Thank you so much for your valuable feedback! We're delighted to hear that the wheelchair footrests fit perfectly on your husband's wheelchair and that you found the price to be very reasonable. We sincerely apologize for any inconvenience caused by the condition of the packaging. Ensuring that our products arrive safely and securely is of utmost importance to us. Your feedback regarding the inner packing is incredibly helpful, and we will certainly take it into consideration for future improvements. We're grateful that the footrests weren't damaged despite the issues with the packaging. Please rest assured that we will review our packing processes to prevent similar incidents in the future. If there's anything else we can assist you with or if you have any further feedback to share, please don't hesitate to reach out.