HonestMed.comReviews of honestmed.com

Response from HonestMed.comOct 31, 2023

Thank you for bringing this matter to our attention. We sincerely apologize for the inconvenience you experienced with your recent order. Upon reviewing your concern, we found that unfortunately there was no stock available for the item Blood Glucose Test Strips you had ordered. As a result, we processed a refund for the full amount of of the item on 10/30, and an email notification was sent to you regarding this refund. We understand the frustration caused by not receiving your complete order, and we deeply regret any confusion that arose from the billing. Rest assured, the refund has been initiated, and it may take a few business days for the funds to reflect in your account. We genuinely value your patronage, and we are committed to providing the best possible customer service. If there is anything else we can assist you with or if you have any further questions, please do not hesitate to reach out to our dedicated support team. Once again, we apologize for any inconvenience caused. We appreciate your understanding and thank you for your patience. Kind Regards, Honest Medical

Response from HonestMed.comOct 26, 2023

Dear John, Thank you for bringing this issue to our attention and we apologize for any inconvenience caused. We're sorry to hear that the promo code did not work during checkout and for the delay in our response. We understand how frustrating it can be when a promotion does not apply as expected, especially after following all the coupon restrictions. We would like to resolve this issue promptly for you. To further assist you, we kindly request that you give us a call at 833-933-2323 with your order number ready. This will help us to quickly identify your account and issue a refund for the discount that should have been applied. We sincerely apologize for any disappointment caused by the delayed response. We strive to provide excellent customer service and are actively working to improve our response time. Your feedback is valuable to us and we will take it into consideration to ensure a smoother experience for all our customers in the future. Thank you for your understanding and patience. We look forward to speaking with you and resolving this issue promptly. Best Regards, Honest Medical

Response from HonestMed.comOct 16, 2023

Hello Dennis, I want to extend my sincerest apologies for the inconvenience you've experienced with your recent order cancellation. I understand that you've reached out through various channels and have faced issues with the communication from our end. Please allow me to address this situation promptly and ensure that we resolve it to your satisfaction. I've personally reviewed your case, and I'm pleased to inform you that we are getting a UPS call tag has been scheduled to pick up the return of the order at no additional cost to you. This will ensure that the erroneous order is returned and you won't incur any charges. I genuinely regret any delays and frustration you may have encountered throughout this process. Our team is committed to resolving this matter for you as quickly as possible. If you have any further concerns or need additional assistance, please do not hesitate to reach out. We're here to help you, and your satisfaction is our top priority. Thank you for your patience and understanding during this process, and we appreciate your business. We'll make sure to rectify this situation as swiftly as possible.

Response from HonestMed.comOct 2, 2023

We sincerely apologize for the inconvenience you have experienced with your recent order. We understand how frustrating it can be to not receive your package and encounter delays and issues along the way. We take full responsibility for the delays and lack of communication, and we deeply regret any inconvenience this may have caused you. Our team is dedicated to providing excellent customer service, and we apologize for falling short in this instance. We appreciate your patience and understanding throughout this process. We understand that timing is crucial when it comes to receiving medical supplies, and we deeply regret that we were unable to meet your expectations. Please know that your feedback is valuable to us, and we will use it to improve our processes and ensure that similar situations do not occur in the future. If there is anything else we can do to assist you or if you have any further concerns, please do not hesitate to reach out to us. Your satisfaction is our top priority, and we will do everything we can to make it right. Thank you for considering us in the first place, and we truly hope that you will give us another chance to serve you better in the future.

Response from HonestMed.comOct 2, 2023

Thank you for reaching out to us. We appreciate your feedback and apologize for any confusion caused. We understand that you would like to make changes to your review. To edit your review, please follow these instructions: 1. Locate the review you want to modify. 2. Click on the "Edit" option, which is typically found below or next to your review. 3. A new window will appear, displaying your original review. 4. Make the necessary changes to your review, such as modifying the star rating or adding additional details. 5. Once you have finished editing, click on the "Save" or "Update" button to finalize your changes. We hope this helps! If you have any further questions or need assistance with the editing process, please let us know. We are here to assist you. Thank you for choosing us and for your understanding.

Response from HonestMed.comSep 22, 2023

We are so sorry for the inconvenience, please give us a call at 833-933-2323 to be able to further assist.

Response from HonestMed.comSep 6, 2023

Luciano, thank you for bringing this matter to our attention. We apologize for any inconvenience caused and we understand your frustration. In order to assist you effectively, it would greatly help if you could provide us with your order number. Alternatively, you can reach out to our dedicated customer service team at 833-933-2323. We are committed to resolving this issue promptly and ensuring your satisfaction.

Response from HonestMed.comAug 21, 2023

Albert, thank you for reaching out to us regarding your order. We apologize for any inconvenience caused by the delay in receiving your order. In order to assist you further, could you please provide us with your order number? This will allow us to look into the matter promptly and provide you with a resolution. Please feel free to contact us at 833-933-2323 at your earliest convenience, and our customer service team will be more than happy to assist you. We appreciate your patience and understanding.