HonestMed.comReviews of honestmed.com

Response from HonestMed.comDec 5, 2023

We sincerely apologize for the inconvenience and frustration you experienced with your recent order. We understand the importance of receiving the correct quantity of items you purchased. Our team has investigated the matter and we regret the oversight that led to the missing items in your package. Rest assured, we take your feedback seriously and have already taken steps to rectify the situation. We are pleased to inform you that a customer service representative has been notified and your missing items have been reshipped. You can expect to receive them within 2-3 business days. We apologize for any inconvenience this may have caused and appreciate your patience as we resolve this issue. If there's anything else we can assist you with, please don't hesitate to reach out to us. Your satisfaction is our top priority, and we will do everything in our power to ensure a smooth resolution. Thank you for bringing this matter to our attention, and we look forward to serving you better in the future. Sincerely, Honest Med

Response from HonestMed.comNov 21, 2023

Thank you for reaching out to us. We apologize for the inconvenience you have experienced with your order being cancelled. We understand how frustrating this can be, and we would like to assist you in resolving this issue. To better assist you, could you please provide us with more details about the cancellation? This will enable us to investigate the matter further and take appropriate action to ensure such cancellations do not occur in the future. Please reach out to us via phone at 833-933-2323 We appreciate your patience and cooperation. Our goal is to provide you with the best customer service possible, and we will do everything we can to address this issue promptly. Once we have received the requested information, we will work towards finding a solution for you. Thank you for your understanding.

Response from HonestMed.comNov 13, 2023

Dear Patricia Cress, Thank you for bringing your concerns regarding the Medline medical tape to our attention. We sincerely apologize for any inconvenience this may have caused. We understand how important it is for the tape to be of a certain quality and meet your expectations. We are committed to providing excellent customer service and ensuring our customers receive products they are satisfied with. In order to rectify this situation, please reach out to us via phone at 833-933-2323 to be able to further assist for a replacement or a refund. Our customer service team is available to address any further concerns or questions you may have. Once again, we apologize for any inconvenience this has caused and appreciate your feedback. We value your business and hope to have the opportunity to serve you better in the future. Kind Regards, Honest Medical

Response from HonestMed.comNov 8, 2023

Thank you for bringing this issue to our attention. We sincerely apologize for the mistake in your order and any inconvenience caused. Our team is dedicated to providing the best service possible, and it's disheartening to hear that we fell short of your expectations. We completely understand your disappointment and frustration regarding the lack of a discount offer. While we cannot change what has already happened, we would like to make it right for you. Please reach out to our customer support team with your order details, and we will do our best to find a suitable resolution for you as soon as possible. Our phone number is 833-933-2323. Once again, we apologize for any inconvenience this may have caused, and we appreciate your understanding. Best Regards, Honest Medical

Response from HonestMed.comNov 7, 2023

We apologize for any confusion caused regarding your recent order. Our intention is never to mislead or deceive our customers, and we deeply regret any inconvenience you experienced. We understand and acknowledge your disappointment with receiving only the head gear instead of the whole simplex mask and gear as depicted in the pictures. We genuinely apologize for any miscommunication that might have occurred throughout the ordering process. Although we provide detailed information in the fine print, we understand that it is our responsibility to ensure that our customers have a clear understanding of what they are purchasing from us. We are actively working on improving our communication practices to avoid any potential misunderstandings in the future. We genuinely appreciate your feedback, as it allows us to continually improve our services. We would like to offer our assistance in facilitating the return of the products you purchased. Kindly provide us with your order details, and we will guide you through the return process and ensure you receive a full refund. Once again, we apologize for the inconvenience caused and appreciate your understanding. We hope to have the opportunity to serve you better in the future. Warm Regards, Honest Medical

Response from HonestMed.comNov 6, 2023

Thank you for reaching out to us and expressing your concerns regarding our return policy for food products. We sincerely apologize for any inconvenience this may have caused you. We understand your frustration and we would like to clarify the situation. We do accept returns for food products, we do have a 30-day reporting period in which we can start the return process for any sealed items. Please contact us at 833-933-2323 to be able to start a return for you. Thank you, Honest Medical

Response from HonestMed.comNov 6, 2023

Dear Frank, Thank you for bringing this matter to our attention. We apologize for any inconvenience caused due to the non-delivery of your package. Upon further investigation, it appears that the item was unfortunately damaged in transit on 11/02, resulting in the delivery exception you observed on the tracking tool. To rectify this situation, we would like to offer you a replacement for the damaged item. Please reach out to our customer service team at 833-933-2323, and our representatives will be more than happy to assist you in placing a new order and ensuring a prompt shipment of your replacement. Once again, we apologize for any frustration this may have caused, and we appreciate your understanding in allowing us the opportunity to make it right. We value your business and look forward to resolving this matter swiftly. Kind Regards, Honest Medical

Response from HonestMed.comNov 6, 2023

Dear valued customer, Thank you for bringing this matter to our attention. We apologize for any confusion caused by our website's advertising. We understand your frustration and want to clarify that the option you chose is indeed for an individual product. However, we do offer another option where the items are sold in a pack of 12. We apologize for not making this clear on our website and will take immediate steps to rectify the issue. We sincerely apologize for any inconvenience caused and appreciate your feedback, as it helps us improve our services. We value your satisfaction as a customer and hope to have the opportunity to serve you better in the future. Please feel free to reach out to our customer support team for any further assistance. Kind Regards, Honest Medical