HonestMed.comReviews of honestmed.com

Response from HonestMed.comMar 13, 2024

Hello Jane, Thank you for reaching out and for sharing your feedback with us. We sincerely apologize for any inconvenience you've experienced with regards to returning your item. After investigating, we couldn't locate any record of your previous calls in our system, but we did see that a return was initiated for you on 3/11. We understand the frustration of not receiving the return instructions promptly and apologize for the delay. Rest assured, we've sent the return instructions to the email associated with your order earlier today. If you still haven't received them, please check your spam or junk folder. If you are unable to locate the email, or if you have any further questions or concerns, please don't hesitate to reach out to us at 833-933-2323. Our dedicated team will be more than happy to assist you further. We appreciate your patience and understanding in this matter. Your satisfaction is important to us, and we are committed to ensuring a smooth resolution for you. Best Regards, Honest Medical

Response from HonestMed.comMar 12, 2024

Gillian, thank you for reaching out to us regarding your return request for order 106562. We sincerely apologize for any inconvenience you've experienced in trying to return the product. We understand the importance of receiving timely assistance, and we regret to hear that you've encountered difficulties in obtaining return instructions. We have thoroughly reviewed your case and see that return instructions were initially emailed to you on 3/8. Additionally, we left a voicemail for you today and have re-sent the return instructions to your email address. If you haven't received the email with the return instructions, please double-check your spam or junk folder. Sometimes emails can inadvertently end up there. If you still haven't received them, please don't hesitate to give us a call at 833-933-2323, and we will ensure you receive the necessary information promptly. Once again, we apologize for any inconvenience this may have caused, and we appreciate your patience and understanding as we work to resolve this matter for you.

Response from HonestMed.comMar 13, 2024

Sharon, Thank you for reaching out to us and bringing this matter to our attention. We sincerely apologize for any inconvenience caused by receiving the incorrect size splint. Your feedback is invaluable to us, and we are committed to rectifying this situation promptly. We understand the frustration of expecting an adult small size, only to receive a splint intended for a small child. This discrepancy is certainly not reflective of the standard we strive to maintain in our products and services. To address this issue, we are more than willing to facilitate a return and exchange process for you. Please let us know if you would like to proceed with the return, and we will initiate the necessary steps to ensure you receive the correct size as described in the listing title. Once again, we apologize for any inconvenience this may have caused. Your satisfaction is our top priority, and we appreciate your understanding and patience as we work to resolve this matter to your satisfaction. Please don't hesitate to contact us if you have any further questions or concerns. We're here to assist you every step of the way.

Response from HonestMed.comMar 11, 2024

We sincerely apologize for the inconvenience you've experienced with your order. We understand your frustration, and we're actively looking into the delay with the courier. We assure you that this is not the level of service we aim to provide. To address your concerns and expedite the resolution, we recommend giving us a call at 833-933-2323 during our customer service hours, Monday - Friday from 6 am to 5 pm PT. Our team is here to assist you and provide you with the necessary information regarding your shipment. Once again, we apologize for any inconvenience this may have caused, and we appreciate your patience as we work to resolve this matter promptly.

Response from HonestMed.comMar 4, 2024

We sincerely apologize for the inconvenience you've encountered with your shipment. We understand the importance of a reliable delivery service and regret any frustration caused. To be able to assist you with the missing package can you please give us a call at 833-933-2323 Monday - Friday 6 am - 5 pm PT. Once of our Customer Service Reps will be happy to assist.

Response from HonestMed.comFeb 21, 2024

We sincerely apologize for the inconvenience you've experienced. We understand the frustration of not receiving your order, and we want to help resolve this issue as quickly as possible. To better assist you, we recommend giving us a call at 833-933-2323 during our customer service hours, Monday to Friday from 6 am to 5 pm PT. Our team will investigate the tracking issue and work to find a solution. We appreciate your patience and understanding, and we're committed to ensuring a positive resolution for you. Thank you for bringing this to our attention.

Response from HonestMed.comFeb 7, 2024

Dear Jamie Thank you for reaching out to us, and we sincerely apologize for any inconvenience you've experienced. We understand the importance of addressing unauthorized purchases promptly. Our customer service department is here to assist you with this matter. Please give us a call at 833-933-2323 during our business hours, Monday to Friday, from 6 am to 5 pm. Our dedicated team will guide you through the necessary steps. We appreciate your patience and cooperation as we work to resolve this issue for you. Your satisfaction is our top priority, and we look forward to assisting you further. Best regards, HonestMed

Response from HonestMed.comJan 23, 2024

I sincerely apologize for the inconvenience you've experienced regarding your recent order. I understand the frustration of expecting your supplies by Wednesday and the disappointment in learning that the order was not shipped as initially communicated. Please reach out to us via phone at 833-933-2323 if you need further assistance with you're order.