HonestMed.comReviews of honestmed.com

Response from HonestMed.comJan 14, 2025

Thank you for reaching out to us. We sincerely apologize for the inconvenience you've experienced with your order. After reviewing your case, it looks like we spoke with you yesterday and noted that there has been no movement on the tracking since January 4. We regret that your original package appears to have been lost in transit. To make things right, we have already reshipped your order, and the replacement is currently on its way to you. We truly appreciate your patience and understanding, and we’re committed to ensuring you receive your order as quickly as possible. If you have any further questions or concerns, please don’t hesitate to let us know. Best regards, HonestMed

Response from HonestMed.comJan 9, 2025

Thank you for your feedback, and we’re sorry to hear that you found the price of the item to be too high. We strive to offer competitive pricing while maintaining the quality of our products. Your feedback is valuable to us, and we’ll continue to review our pricing to provide the best value possible. If there’s anything else we can assist you with, please don’t hesitate to reach out! Kind Regards, HonestMed

Response from HonestMed.comJan 9, 2025

Thank you for your feedback, and we sincerely apologize for the inconvenience you’ve experienced with the delivery of your medical supply. We understand how important timely delivery is, especially for essential items. While UPS has indicated your order is set to arrive soon, we regret any lack of clarity and difficulty in obtaining updates. We’ll work on improving our communication and transparency to ensure a better experience in the future. If you need further assistance or have any concerns, please don’t hesitate to reach out. We’re here to help and ensure you’re taken care of. Kind Regards, HonestMed

Response from HonestMed.comJan 9, 2025

Thank you for your feedback! We wanted to let you know that the item you mentioned has been thoroughly reviewed by our merchandising department. As we discussed over the phone, the orange option is available in 16 Fr; however, upon further review, we have confirmed that the manufacturer offers several other sizes in French for this item If you need any assistance placing an order for the correct size, please don’t hesitate to reach out. We’re here to help and ensure you receive exactly what you need! Thank you, Honest Medical

Response from HonestMed.comJan 6, 2025

Jonathan, We sincerely apologize for the inconvenience and frustration you’ve experienced with your recent orders. Your concerns are important to us, and we deeply regret any confusion or inconvenience caused. It appears there may have been an issue with duplicate orders, and we want to assure you that we are committed to resolving this matter promptly. To address your concern about the uncredited amount, as well as to ensure clarity and satisfaction, I encourage you to contact me directly at 833-933-2323 x333. I will personally assist you and work with our team to resolve this issue as quickly as possible. We truly value your trust and business, and it is never our intention to cause stress to our customers. Thank you for bringing this to our attention, and we look forward to resolving this matter to your satisfaction.

Response from HonestMed.comJan 6, 2025

Thank you for your feedback, and we sincerely apologize for the delay in receiving your order. Upon review, we see that your order was placed on 12/30, shipped on 12/31, and is currently in transit. Unfortunately, this order fell over non-working days for the courier, which caused the delay in delivery. Please note that the estimated delivery time is an estimate and not a guaranteed date, as various factors like weekends and holidays can affect transit times. We understand the inconvenience this may have caused and truly appreciate your patience. If you need further assistance or have any questions, please don’t hesitate to reach out. We're here to help! Best regards, HonestMed

Response from HonestMed.comJan 6, 2025

Thank you for your feedback. We sincerely apologize if there was an issue with the delivery timing. We strive to fulfill all our delivery promises, and we understand how important it is to receive your order when expected. Please feel free to reach out to us directly so we can look into this and resolve any concerns. We appreciate your understanding and are here to assist you! Best regards, HonestMed

Response from HonestMed.comJan 6, 2025

Thank you for sharing your experience with us. We sincerely apologize for any misunderstanding regarding our return policy. We strive to make the process as straightforward as possible, but we understand how unexpected shipping costs can be frustrating. Thank you for giving us the opportunity to address this issue. Best regards, HonestMed