HonestMed.comReviews of honestmed.com

Response from HonestMed.comJan 21, 2025

Thank you for reaching out to us about your order. We sincerely apologize for the frustration this situation has caused. We understand how concerning it is when a package is marked as delivered but doesn't reach you, especially when clear communication is so important. It looks like we are already working on a reshipment for you, and we're doing everything we can to get this shipped out to you as soon as possible. We truly appreciate your patience and understanding, and we're committed to making this right. If you have any additional questions or concerns, please don’t hesitate to let us know—we’re here to help! Kind Regards, HonestMed

Response from HonestMed.comJan 20, 2025

Thank you for bringing your concerns to our attention. We completely understand how important it is to feel confident in the safety and quality of the products you receive, especially in preparation for surgery. We want to assure you that we’ve taken your feedback seriously and have already issued you a full refund for your order. Additionally, we sent you an email earlier regarding this matter to confirm that we’ve resolved it. There is no need to return the items—please feel free to dispose of them at your convenience. We truly apologize for any inconvenience this has caused and are taking steps to ensure that such issues are prevented in the future. If you have any further questions or need assistance, please don’t hesitate to reach out. We greatly appreciate your understanding and hope to provide you with a better experience in the future. Warm regards, HonestMed

Response from HonestMed.comJan 22, 2025

We sincerely apologize for the oversight regarding the tax refund on your order. I have now processed the refund for the tax amount as well. We truly value your business and understand your concerns. If you decide to place another order in the future, we’d be happy to offer you a 5% off coupon as a token of our appreciation. Please feel free to reach out to me directly at [email protected], and I’ll be glad to assist you with the discount. Thank you for your patience and for bringing this to our attention. We appreciate the opportunity to make things right.

Response from HonestMed.comJan 21, 2025

Thank you for reaching out and sharing your concerns. We sincerely apologize for the trouble you’ve experienced with your order and for any frustration caused during the resolution process. After reviewing your case, we want to assure you that we’ve already issued you a full refund for your order. We hope this helps address the issue and brings some relief. If you have any further questions or need additional assistance, please don’t hesitate to contact us directly. We’re here to help and are committed to providing a better experience for you moving forward. Thank you for your understanding, and we appreciate your patience. Warm Regards, HonestMed

Response from HonestMed.comJan 21, 2025

Thank you for reaching out and letting us know about your experience. We sincerely apologize for any inconvenience caused by receiving the wrong product and for the confusion regarding communication. We want to let you know that we did respond to your email on 1/10, but it seems we may not have received a reply. To resolve this matter promptly, please give us a call at 833-933-2323, and our team will be happy to assist you right away. We truly value your satisfaction and are committed to making this right for you. Thank you for your patience, and we look forward to hearing from you soon. Warm Regards, Honest Medical

Response from HonestMed.comJan 15, 2025

Thank you for sharing your detailed feedback regarding your recent purchase of the CoaguChek XS Coagulation Test Strips. We sincerely apologize for the frustration and inconvenience this situation has caused you. Your concerns are important to us, and we’d like to address them thoroughly. We understand how critical it is for you to have test strips that align with your medical needs, and we regret that the expiration date on the product didn’t meet your expectations. As explained previously via email, the 48-count package is the standard quantity we offer, and the expiration date of 11/2025 is well within the typical shelf life for these diagnostic test strips. However, we do recognize that this may not align perfectly with your usage frequency. Since the package was opened and no longer in salable condition, we are unable to process a return or a refund for the existing order. That said, we value your feedback and understand how this experience could feel disappointing. As a gesture of goodwill, we’d like to extend a 20% discount toward a future purchase to show our commitment to your satisfaction. We appreciate your understanding and your business, and we’re here to assist further should you have any additional questions or concerns. Please feel free to reach out, as we’re committed to ensuring you have a positive experience moving forward. Thank you for bringing this to our attention. Thank you, HonestMed

Response from HonestMed.comJan 15, 2025

Thank you for reaching out to share your concerns, and we sincerely apologize for any frustration this situation has caused. Upon reviewing your account, we see that we provided instructions regarding your SoClean over the phone on 1/7. Additionally, it looks like we spoke with you via chat yesterday and provided the necessary phone number again. If you still need further assistance or have additional questions, please don’t hesitate to call us at 833-933-2323. We’re here to help and want to ensure this matter is resolved for you as quickly as possible. Thank you for your patience and understanding! Kind Regards, HonestMed

Response from HonestMed.comJan 15, 2025

Gracias por compartir su experiencia con nosotros, y lamentamos mucho cualquier inconveniente que esto le haya causado. Al revisar su pedido reciente, vemos que el servicio de mensajería no pudo realizar la entrega y devolvió el paquete al remitente. Por favor, contáctenos al 833-933-2323 para resolver este inconveniente. Nuestro equipo de servicio al cliente estará encantado de ayudarle. Presione la opción 2 para asistencia en español. ¡Gracias por su paciencia y comprensión! Gracias, HonestMed