HonestMed.comReviews of honestmed.com

Response from HonestMed.comMay 20, 2025

Thank you for reaching out and sharing your feedback. We’re truly sorry for the confusion and frustration caused by your recent order experience. After reviewing your comments and the item details, it does appear that our listing does state “Vital” in the product title — specifically: ARKRAY GLUCOCARD Vital Blood Glucose Test Strips, For GLUCOCARD Vital Meter, 50 Count (#760050). However, we completely understand how this could be unclear, especially since there are multiple types of test strips under the same Glucocard brand. Based on your note, it sounds like you had intended to order the Expression version instead. We also regret any inconvenience related to the return process, including shipping and restocking fees. While our return policy does cover these costs for certain orders, we understand how disappointing this can be — especially when the product wasn't what you expected due to listing clarity. We truly value your feedback and will be passing it along to our team to help improve how we list and differentiate similar items in the future. If there’s anything we can do to assist you further, please don’t hesitate to let us know. We’d love the opportunity to better support you. Warm Regards, HonestMed

Response from HonestMed.comMay 21, 2025

Thank you for reaching out! I’m sorry to hear the original item didn’t work properly. It looks like your replacement is already on the way, and I’ve just resent the tracking information so you can follow the delivery progress. As for the original item, please hold onto it for now — we’ll let you know if a return is necessary, but we definitely don’t want you to incur any return shipping costs unnecessarily. Let us know if there’s anything else we can help with! Kind Regards, Honest Medical

Response from HonestMed.comMay 13, 2025

Wyatt Fiore, Thank you for sharing your feedback — we truly appreciate you taking the time to let us know about your experience. We’re very sorry to hear about the frustration caused by the way your order was packaged. While some of our items do ship from different warehouses, which can result in multiple boxes, we understand that excessive packaging can feel wasteful and environmentally concerning. In many cases, our fulfillment centers make packaging decisions based on the item’s size and fragility to help ensure safe delivery, but we know this isn’t always ideal from a sustainability standpoint. Your concerns are absolutely valid, and we’re actively working with our partners to find better, more eco-friendly shipping solutions that also maintain the integrity of your order during transit. We genuinely regret that this experience has left you feeling disappointed. Please know that your feedback is being shared with our logistics team to help us improve. If there’s anything we can do to make things right, we’d love the opportunity to assist you. Sincerely, HonestMed

Response from HonestMed.comMay 13, 2025

Ross Kaufman, I'm very sorry to hear about your recent experience and appreciate you taking the time to share your feedback. We understand your frustration regarding the return process. As mentioned during our call, the item in question is only sold and processed for return in full box quantities. Since one unit was opened, our warehouse is unable to guarantee acceptance of a partial return. I completely understand how this can be disappointing, especially when you're just trying to determine if the product would work for your needs. That said, we do have an open self-return initiated on your behalf, and while we cannot promise approval. We're truly sorry this experience has left you dissatisfied. Your feedback is being taken seriously, and we’re committed to improving. For assistance, please reach out to our Customer Service team at [email protected] or call us at 833-933-3233. Kind Regards, HonestMed

Response from HonestMed.comMay 12, 2025

Hello, Thank you for reaching out, and we’re truly sorry for the frustration this has caused. We understand how important timely cancellations are, and we apologize that we weren’t able to stop your order in time. Our fulfillment process is designed for speed — orders are often packed and picked within minutes of being placed to ensure fast delivery — which unfortunately limits our ability to make changes once processing has begun. We know this isn’t the outcome you were hoping for, and we sincerely regret any inconvenience it caused. If there’s anything we can do to help from here — whether that’s guiding you through a return or answering any questions — please let us know. We're here to help. Warm Regards, HonestMed

Response from HonestMed.comMay 7, 2025

Thank you for your feedback, and we're truly sorry to hear your order took longer than expected to arrive. We understand how frustrating delays can be and appreciate your patience. We're always working to improve our shipping times and will do our best to ensure a smoother experience in the future. If there's anything we can do to make this right, please don't hesitate to reach out. Best Regards, HonestMed

Response from HonestMed.comMay 5, 2025

We’re so sorry to hear that you haven’t received your order yet—that’s definitely not the experience we want for our customers. If you need assistance tracking it down or resolving the issue, please don’t hesitate to give us a call at 833-933-2323. Our team is here and happy to help make things right. Thank you for bringing this to our attention, and we hope to get it sorted for you as quickly as Best Regards, HonestMed

Response from HonestMed.comMay 5, 2025

We’re truly sorry to hear about your experience and understand how frustrating this must have been. That’s certainly not the level of service we aim to provide, and we apologize for the inconvenience and lack of communication. Please give us a call at 833-933-2323 so we can look into why your orders were canceled and work to make things right. We value your business and would appreciate the opportunity to resolve this. Sincerely, HonestMed