Richard K.
Company replaced damaged product
Company replaced damaged product, just frustrated that cold packs had burst in shipping, causing a mess to clean to salvage the bulk of cold packs.
Response from HonestMed.comFeb 20, 2025
Thank you for sharing your experience with us. We're glad we could replace the damaged product for you, but we sincerely apologize for the inconvenience caused by the burst cold packs during shipping. We understand how frustrating it must have been to clean up the mess, and we truly appreciate your patience and effort in salvaging the bulk of the packs. Your feedback is invaluable, and we will certainly review our packaging process to prevent similar issues in the future. If there's anything else we can do to make this right or assist you further, please don't hesitate to reach out. We truly appreciate your support and hope to serve you again with a smoother experience next time! Best regards, HonestMed



