HonestMed.comReviews of honestmed.com

Response from HonestMed.comDec 12, 2023

Thank you for bringing this issue to our attention and we apologize for the inconvenience caused by the leakage in your order. We understand your disappointment and would like to assist you with a prompt resolution. To ensure a quick replacement process, we kindly request you to contact our customer service team at 833-933-2323 and have your order number readily available. Our dedicated team will be more than happy to address your concerns and arrange for a replacement of the leaked products. We apologize for any dissatisfaction caused by the smell of alcohol in the smaller bottles. Our products undergo rigorous quality control measures, and this incident seems to have been an exception. We assure you that we will investigate this matter further to prevent such occurrences in the future. Once again, we deeply apologize for the inconvenience and appreciate your patience and cooperation. Our customer service representatives are eagerly awaiting your call and are committed to resolving this issue promptly. Thank you for choosing our brand, and we look forward to assisting you with this matter.

Response from HonestMed.comDec 5, 2023

Thank you for sharing your feedback regarding your order experience. We apologize for any inconvenience caused by the lack of information about the shipping timeframe and origin. We understand how important it is to have this information upfront, and we aim to improve our communication in these areas in the future. Regarding the damaged item, we're sorry to hear that it arrived squashed. We strive to ensure the proper packaging and safe delivery of our products, and it seems we fell short in this instance. Please reach out to our customer service team with your order details, and we'll be more than happy to assist you with a replacement or a suitable solution. We appreciate your support, and we hope to have the opportunity to serve you better in the future.

Response from HonestMed.comNov 27, 2023

hank you for bringing this issue to our attention. We apologize for any inconvenience caused by the double billing and double shipment of your order. We understand that this may be an unexpected situation for you. Please give us a call to be able to further assist with this matter. Once again, we sincerely apologize for any inconvenience caused and appreciate your patience in this matter. If you have any further questions or concerns, please do not hesitate to reach out to our customer support team. Thank you for choosing our brand, and we look forward to serving you better in the future.

Response from HonestMed.comNov 27, 2023

Thank you for bringing this to our attention. We apologize for any confusion you experienced during the ordering process. We understand how important it is to have clear information and options available to make an informed decision. Regarding the size options for the product, we apologize for not providing clearer distinctions between the 3 mL and 5 mL vials. We will take this feedback into consideration and strive to make the product descriptions more informative and distinguishable in the future. As for the shipping charge information, we apologize for any inconvenience caused. We understand that knowing the shipping cost beforehand is crucial for making purchasing decisions. We are currently reviewing our website and will work on ensuring that the shipping charges are displayed prominently and easily accessible for our customers. In addition, we appreciate your feedback about potentially offering free shipping at a certain dollar level. This is a great suggestion, and we will take it into consideration as we evaluate our current policies. Once again, we apologize for any inconvenience you faced. We value your satisfaction as our customer, and we are committed to improving our services based on your feedback. If there is anything else we can assist you with, please do not hesitate to reach out to our customer service team. Thank you for choosing us, and we look forward to serving you better in the future.

Response from HonestMed.comNov 13, 2023

Dear Mr. Wagner, Thank you for bringing this matter to our attention. We apologize for any inconvenience caused by the tax charge. Upon reviewing your account, we have confirmed that you were indeed correct and should not have been charged taxes for your recent purchase. To rectify this issue, we have already processed a refund for the tax amount that was charged to your account. You can expect to receive the refund within the next 3-5 business days, depending on your financial institution's processing time. Once again, we sincerely apologize for any inconvenience this may have caused and appreciate your understanding. Should you have any further questions or concerns, please do not hesitate to reach out to our customer support team who will be more than happy to assist you. Thank you for your continued support. Best Regards, Honest Medical

Response from HonestMed.comNov 7, 2023

Thank you for taking the time to provide feedback on your experience with HonestMed.com. We sincerely apologize if your experience did not meet your expectations. We value all customer feedback, whether positive or negative, as it helps us identify areas where we can improve our services. If you could kindly elaborate on the specific issues or concerns you encountered during your experience, we would greatly appreciate it. This will enable us to address any problems and ensure a more satisfactory experience for our valued customers moving forward. Please feel free to reach out to our customer support team directly so that we can assist you further. We are committed to providing excellent customer service and will do our best to rectify any issues you may have experienced. Thank you for your understanding and we look forward to serving you better in the future. Best Regards, Honest Medical

Response from HonestMed.comOct 24, 2023

Thank you for taking the time to provide us with feedback on your recent purchase. We apologize for the inconvenience caused by the damaged boxes and the condition of the paper inside. This is certainly not the kind of experience we strive to provide our customers with. To ensure your satisfaction, we would like to resolve this issue promptly by sending you a replacement for the damaged boxes. In order to proceed with the replacement process, we kindly request you to contact our customer service team at 833-933-2323. Our representatives will be ready to assist you and make sure that a new shipment is sent out to you as soon as possible. Once again, we sincerely apologize for any inconvenience this may have caused and appreciate your patience and understanding in this matter. We value you as our customer and look forward to resolving this situation for you in a timely manner. Best Regards, Honest Medical

Response from HonestMed.comSep 20, 2023

Thank you for bringing this to our attention. We deeply apologize for the error in shipping your order. We understand how frustrating it can be to not receive the correct quantity of items. We are glad to hear that you were pleased with our customer service's response when you reached out to us. It is always our goal to provide prompt and satisfactory solutions to any issues our valued customers may encounter. To rectify this issue, we will immediately arrange for the remaining boxes to be shipped to you as originally intended. We will ensure that this kind of oversight does not happen again in the future. Your satisfaction means a lot to us, and we sincerely appreciate your understanding and willingness to continue using our services. If you have any further concerns or require any assistance, please do not hesitate to contact us. We are here to provide you with outstanding customer service. Thank you once again for bringing this matter to our attention. We look forward to serving you better in the future. Warm regards, Honest Medical