HonestMed.com Reviews | Read Customer Reviews of honestmed.com

HonestMed.comReviews of honestmed.com

4.710,221 reviews
Health Equipment
1935 Avenida Del Oro Ste E, Oceanside, California

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HonestMed.com

About HonestMed.com

Your trusted online medical supply storeHonest Medical has a passion to support patients, caregivers, caretakers, health professionals, and home health care facilities. Our vision is to make a difference in the health care products industry by offering thousands of professional medical supplies, specialized health products, advanced care products, and daily health essentials at competitive prices. Browse a large selection of medical supplies in orthopedic care, respiratory therapy, daily living aids, ostomy care, incontinence care, diabetes care, urology care, physical therapy care, nutritionals and feeding supplies, baby care, mobility aids, wound care, over-the-counter medications, and durable medical equipment. We provide you with personalized supportWe are here to support the well-being of all - whether you need medical supplies for self-care, to care for someone else, or to provide essential service to patients at your home health facility. Honest Medical delivers an exceptional experience because we treat everyone like family. We know that there is no universal approach to health. While people with similar medical conditions or symptoms may use the same type of products, we believe that everyone’s path to wellness is different and requires unique support, especially in terms of home health care. Our Honest Care Specialists are kind, courteous, and knowledgeable, so you can feel confident in finding the medical supplies that best fit your needs.

HonestMed.com (honestmed.com) has 10,221 customer reviews on Five Star Index, with an average rating of 4.7 out of 5.

Website: honestmed.com
Category: Health Equipment
Location: Oceanside, California
Listed on Five Star Index: 2026

About these reviews

Replies: The company replied to 100% of reviews.
Latest: Most recent review: October 2026.
Edits: Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
Score: This company cannot pay to remove reviews or change its score.

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HonestMed.com reviews

Showing 218 reviews with 3 stars · Clear filters

I do not wish to give my N.
Mar 2, 2024
When I received my first order the lback
When I received my first order the lid was cracked however I never called about it. When the second order came the creme was put in a zip lock bag and it was in a box with no packing. When I opened the box the lid was broken and even had plastic in the inside of the jar. I called and had to leave a message and someone called me back. I had to send her photos of the broken lid shecsaid she would start a claim. I haven't heard from anyone else.
Response from HonestMed.comMar 4, 2024
We're truly sorry to hear about the issues you've encountered with your orders, and we sincerely apologize for any inconvenience caused. This falls below the standard of service we aim to provide. Thank you for bringing it to our attention, and we appreciate your patience. Please give us a call at 833-933-2323 Monday - Friday 6 am - 5 pm PT to have this order resolved.
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Rebecca M.
Feb 27, 2024
Ordered 2 mediplast patches, only got 1
I ORDERED WHAT I THOUGHT WERE TWO MEDIPLAST PATCHES PER 1 BOX. I ONLY GOT 1 PATCH. MISLEADING WEBSITE INFORMATION
Response from HonestMed.comMar 1, 2024
We sincerely apologize for any confusion and inconvenience this may have caused. Our goal is to provide a clear and accurate shopping experience, and it seems we fell short in this instance. We appreciate you bringing it to our attention, and we're committed to resolving this matter promptly. Please give us a call at 833-933-2323 Monday - Friday 6 am - 5 pm PT provide your order details, and we'll investigate and address this issue to ensure your complete satisfaction. Thank you for your understanding, and we appreciate the opportunity to make things right for you.
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Deidre L.
Jan 15, 2024
Bottles arrived and one was open
Bottles arrived and one was open
Response from HonestMed.comJan 17, 2024
Thank you for brining this up to our attention, we are sorry you received the item in that form. Please give us a call at 833-933-2323 to be able to better assist Monday - Friday 6 am - 5 pm PT.
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M S.
Jan 9, 2024
The online ordering did not go well for…
The online ordering did not go well for me. It kept giving me unsuccessful warnings. After 2 times I said screw it. The next thing I see in my email was 2 orders! I did not need 2. I called immediately but they were not open yet. Called again not sure what ti.e zone they were in, still not open. So I figured I call mich later. Then, to my surprise they called me! I told them what had happen and tried to cancel 1 of the orders. Nope...too late! They already shipped. Then I was told to refuse delivery on one of the packages. I did not see it come in so I called again. I was given the return address to send it back at my expense....which was almost 1/3 of the purchase price!
Response from HonestMed.comJan 10, 2024
We sincerely apologize for the inconvenience you experienced during your online ordering process. We understand how frustrating it can be when technology doesn't cooperate. We have reviewed your case and can confirm that a refund has been issued for the duplicate order. Please note that it may take 3-5 business days for the refund to reflect in your account, depending on your financial institution. Regarding the shipping of the second order, we apologize for any confusion caused. Unfortunately, due to the timing, the order had already been shipped before you were able to reach us. We truly apologize for this oversight. Once again, we sincerely apologize for the inconvenience caused. We appreciate your patience and understanding. Should you have any further concerns or questions, please do not hesitate to contact our customer service department. Thank you for bringing this issue to our attention, and we hope to have the opportunity to serve you better in the future. Kind Regards, Honest Medical
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Elizabeth W.
Jan 8, 2024
I am a first time customer
I am a first time customer. Elizabeth, order# 721682153927, two bottles of deodorizer spray. I mistakenly ordered refills and received my order quickly but without any pump. I called customer service and was advised I would have to buy another bottle to receive the pump. It was not available as a separate purchase. I was very surprised and disappointed. I saw this product at another home. You have a good product and quick delivery but I honestly feel poor customer service in support.
Response from HonestMed.comJan 8, 2024
Thank you for reaching out to us and bringing this matter to our attention. We apologize for any confusion or inconvenience caused regarding your recent order of two bottles of deodorizer spray refills. We understand that you were expecting the pumps to be included with the refills, and unfortunately, we do not provide pumps with our refill packages. We apologize for any misunderstanding that may have occurred in this regard. Furthermore, we regret to inform you that we do not currently offer the spray pump as a separate item for purchase. We apologize for any disappointment or inconvenience this may have caused you. We appreciate your positive feedback regarding our product and fast delivery service. Your satisfaction is important to us, and we truly apologize for falling short of your expectations in terms of customer service support. We value your feedback and will convey your concerns to our team for further review and improvement in order to enhance our customer experience. Our goal is to consistently provide excellent service to all our valued customers, and we apologize for any disappointment caused in this instance
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APRIL G.
Jan 4, 2024
I recieved a product that didn't match…
I recieved a product that didn't match what I ordered. Luckily I could use them. I asked about it but got no response. They did help me before with other problems so hopefully it will get sorted out.
Response from HonestMed.comJan 4, 2024
Thank you for reaching out to us with your feedback. We apologize for any inconvenience caused with your recent order. We understand how frustrating it can be to receive a product that doesn't match your expectations. We apologize for not responding to your inquiry promptly. Our team is dedicated to providing excellent customer service, and we apologize for falling short on this occasion. Please rest assured that we are reviewing our processes to ensure that this does not happen in the future. We appreciate your understanding and patience, especially since we have successfully assisted you with previous problems. We would like to make it right for you. Can you please give us a call at 833-933-2323 provide us with your order details and explain the issue. Our team will work diligently to find a solution and ensure that you are satisfied with your purchase. Thank you for your continued support and loyalty. We value your business and look forward to resolving this matter for you.
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Graciela P.
Dec 23, 2023
Too long delivery
Too long delivery
Response from HonestMed.comDec 27, 2023
We apologize for the delay in delivery and understand your frustration. We strive to provide timely and efficient service to all our customers. Thank you for bringing this to our attention, and we appreciate your patience.
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M K.
Dec 13, 2023
It want what I ordered the lancing…
It want what I ordered the lancing device was. Not what was pictured I didn’t like the one that was in the case. Nor T what was in the ad
Response from HonestMed.comDec 13, 2023
Thank you for bringing this matter to our attention. We apologize for any confusion or disappointment caused by receiving a different lancing device than expected. We strive to provide accurate and clear product images and descriptions across our platforms, and we are sorry if there was any discrepancy in this case. Our goal is to ensure your complete satisfaction, and we would be more than happy to assist you in finding a suitable solution. Please reach out to our customer service team with your specific concerns, and we will work diligently to address them promptly. Please give us a call at 833-933-2323. Your feedback is valuable to us, and we appreciate your understanding and patience as we rectify the situation.
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