HonestMed.comReviews of honestmed.com

Response from HonestMed.comJul 15, 2025

We’re very sorry to hear about your experience — this certainly doesn’t reflect the standard we aim for. While our return process can take a few business days, we understand the delay has been frustrating. We’ve sent you a direct email to resolve this and ensure the issue is addressed properly. Please check your inbox and let us know how you’d like to proceed. We're committed to making this right for you. Warm Regards, Honest Medical

Response from HonestMed.comJul 15, 2025

Lamentamos mucho lo ocurrido. Esta no es la experiencia que queremos brindar, y nos gustaría tener la oportunidad de solucionarlo. Por favor, contáctanos directamente al 833-933-2323. Agradecemos tus comentarios y esperamos poder resolver esto pronto. Atentamente, Honest Medical

Response from HonestMed.comJul 15, 2025

We’re truly sorry for the inconvenience this has caused. We completely understand how frustrating it must be to have a package held up, especially for a lower-value item. Please know that we typically do not require a signature for deliveries like this. It’s possible this was added in error or triggered by default settings, and we’ll be sure to pass this feedback along to our warehouse and shipping teams for review. Your experience matters to us, and we appreciate you bringing this to our attention. If there's anything we can do to help resolve this for you, please don’t hesitate to reach out, we’re here to help. Warm Regards, Honest Medical

Response from HonestMed.comJul 15, 2025

Thank you so much for bringing this to our attention. I’m truly sorry for the repeated issues you experienced with your shipment and for the continued frustration caused by our warehouse errors. You’ve been incredibly patient through all of this, and we understand how disappointing it is when mistakes happen multiple times. While I’m glad to hear that our customer service team was helpful, I agree that this situation should not have happened in the first place. I want to personally assure you that we’re reporting this to our warehouse leadership team right away and escalating the matter to management for review. Your experience will help us address where things broke down and ensure we prevent this from happening again. We value your trust and truly appreciate your continued patience. If there’s anything further we can do to make this right, please don’t hesitate to let me know — we’re here for you. Warm Regards, Honest Medical

Response from HonestMed.comJul 11, 2025

We’re very sorry for the confusion and disappointment regarding the size of the product we completely understand how important clear and accurate information is when making a purchase. Upon reviewing the listing, we do see that the size is included in the title; however, we truly appreciate your feedback and will review your suggestion carefully to ensure the description is as clear as possible moving forward. If you need any further assistance or would like help with a return or exchange, please don’t hesitate to give us a call at 833-933-2323. We’re here to help and want to make sure you’re fully satisfied. Thank you, Honest Medical

Response from HonestMed.comJul 9, 2025

We’re so sorry to hear that you received the wrong item and had difficulty getting the correct part this isn’t the experience we want for our customers. After reviewing your order, it looks like we’ve already taken care of the issue and issued you a refund. If there’s anything more we can do to make things right or assist further, please don’t hesitate to reach out. We're here to help! Thank you for your feedback it helps us do better. Warm Regards, Honest Medical

Response from HonestMed.comJul 11, 2025

Thank you for sharing your experience — we're truly sorry to hear about the issues you encountered and for any frustration or inconvenience this has caused. It looks like you’ve already spoken with one of our managers regarding this matter. If you still need further assistance or if there’s anything more we can do to help resolve the situation, please don’t hesitate to reach out to us at 833-933-2323. We're here to support you and would like the opportunity to make things right. Thank you, Honest Medical

Response from HonestMed.comJul 8, 2025

We’re truly sorry for the continued frustration and inconvenience caused by the warehouse error on your order. We understand how disappointing it is to experience multiple delivery issues especially after you've taken the time to follow up and even provide photo proof. This was a clear miss-pick on our part, and we sincerely apologize. Please know we are actively working on getting the final jar shipped out to you as quickly as possible. We’ve also flagged this internally to ensure the fulfillment process is reviewed so this doesn’t happen again. We appreciate your patience and hope to make this right for you very soon. If you have any further concerns, don’t hesitate to reach out directly we’re here to help. Thank you, Honest Medical