HonestMed.comReviews of honestmed.com

Response from HonestMed.comSep 11, 2024

Thank you for your feedback and for sharing your experience with us. I’m sorry to hear that the delivery took longer than you anticipated. We strive to ensure that both online and phone orders are processed with the same efficiency. However, it seems there might have been an unforeseen delay with the courier in this instance. We appreciate your patience and understanding. Thank you again for bringing this to our attention. If there’s anything else we can assist with, please don’t hesitate to let us know. Best regards, Anabel Honest Medical

Response from HonestMed.comSep 3, 2024

Thank you for your feedback! We’re glad to hear that you’re pleased with the socks and that they met your expectations. We apologize for any inconvenience caused by the shipping costs. We appreciate your input and will take it into consideration. If you have any other questions or need further assistance, please don’t hesitate to reach out. Best regards, HonestMed

Response from HonestMed.comSep 3, 2024

I’m very sorry to hear that you haven’t received your package. To help us resolve this issue quickly, please give us a call at 833-933-2323. Our team will assist you in getting this sorted out. Thank you for your patience, and we look forward to resolving this for you. Best regards, HonestMed

Response from HonestMed.comAug 27, 2024

Thank you for sharing your experience and for taking the time to discuss the issue with us. We’re truly sorry for the confusion and any distress caused by the ordering process. We’re glad we could sort things out and that the product met your expectations. Your feedback is invaluable, and we’re working to ensure a smoother experience for all our customers in the future. Thank you for your understanding and for planning to resolve the issue with your bank. If you have any further questions or need additional assistance, please don’t hesitate to reach out. Best regards, HonestMed

Response from HonestMed.comAug 27, 2024

Dear Mary Robertson, I’m truly sorry to hear about the issues you encountered with your recent order, including the missing packing slip and the difficulties you faced reaching us. We apologize for the inconvenience caused. We strive to provide all necessary information and support with each shipment, and it’s clear we fell short in this instance. Additionally, we regret that you had trouble getting in touch with us and for the wait times you experienced. For your convenience, you can reach us at 833-933-2323, available Monday through Friday from 6 am to 5 pm PT. Our current phone wait times are typically under 2 minutes, and you can leave a voicemail if needed. We also attempted to contact the phone number provided on your order but were unable to connect. Please let us know how we can assist you further. If you still need help with returning the spirometer or have any other concerns, we’re here to support you and ensure a resolution. Thank you for your patience and understanding. Best regards, HonesMed

Response from HonestMed.comAug 27, 2024

Thank you for taking the time to provide your feedback. I’m truly sorry to hear about the delay in shipping and the lack of response to your messages. It appears that your order was shipped from our Illinois warehouse, which unfortunately caused a delay given your location in California. We understand how frustrating this must have been and apologize for the inconvenience. We also regret the time it took to find an alternative solution and for not meeting our usual 2-3 business day delivery commitment. We’re actively working to improve our processes to ensure a more timely delivery and better communication moving forward. Your feedback is invaluable to us in this effort. If you have any further questions or need additional assistance, please feel free to reach out directly. We appreciate your patience and understanding. Best regards, HonestMed

Response from HonestMed.comAug 20, 2024

Thank you for your feedback. I’m glad to hear that you were pleased with the product and found our customer service representative helpful. However, I’m truly sorry for the shipping delay and the issue with the tracking number. We understand how important timely delivery is and are working to improve our processes to avoid such delays in the future. If you have any more concerns or need further assistance, please don’t hesitate to reach out. We value your business and appreciate your patience. Best regards, HonestMed

Response from HonestMed.comAug 13, 2024

We appreciate your feedback and are glad you found our price reasonable. We strive to offer competitive pricing and value to our customers.