ayeung
I ordered a medical supply
I ordered a medical supply, and received a UPS tracking number. According to UPS tracking, this item was supposed to be delivered on 10/1/25, but it was never delivered. I called UPS three days later on 10/3 and was informed that the package could not be located (lost in the system) and was directed to call the shipper (HonestMed) to file a claim. I call HonestMed in morning and let them know what UPS told me. HonestMed informed me they have to check with UPS and will call me back (I never received the call back). I called back 7 hours later, asking them to reship the item, and HonestMed informed me that the case is still pending and that nothing can be done, and told me the call back is in three days, on Monday. I called UPS again and was informed that HonestMed had already filed a claim in the morning. Now I do not have my medical supply, and it seems that it was my problem to deal with, and HonestMed did nothing to resolve this issue.
Response from HonestMed.comOct 6, 2025
We’re very sorry to hear about your recent experience. This certainly sounds unlike us, as we always strive to provide prompt communication and support for our customers especially when it comes to important medical supplies. We understand how frustrating this must have been, and we’d like the opportunity to make things right. Please give us a call at 833-933-2323, and our team will be happy to review your order details and work toward a resolution as quickly as possible. Thank you for bringing this to our attention. Warm Regards, Honest Medical