HonestMed.comReviews of honestmed.com

Response from HonestMed.comJan 7, 2025

Thank you for sharing your feedback with us. We sincerely apologize for the delay in delivering your order. We noticed that your purchase was placed during a holiday week, which unfortunately caused a delay due to our closure and non-working days for our courier partners. While we strive to meet our promised delivery times, holiday schedules can sometimes create unexpected challenges. We deeply regret any inconvenience this caused and truly appreciate your patience and understanding. Please know that we are always working to improve and provide the best possible service to our customers. If there’s anything else we can assist you with, please don’t hesitate to reach out. Kind Regards, HonestMed

Response from HonestMed.comJan 3, 2025

Thank you for sharing your feedback with us, and we sincerely apologize for the inconvenience. We're sorry you did not receive the tracking number for your order. We will bring this issue to the attention of our IT department to understand why this might have occurred and to prevent it from happening in the future. Currently, we do not send delivery confirmation messages when an item has been delivered, but your feedback highlights how valuable this feature would be. We truly appreciate you bringing this to our attention, and we will consider it as we work to improve our services. If there’s anything else we can assist you with, please don’t hesitate to let us know. We’re here to help and ensure you have a better experience next time! Thank you for understanding. Kind Regards, HonestMed

Response from HonestMed.comJan 3, 2025

Thank you for sharing your feedback, and we sincerely apologize for the inconvenience you've encountered. We understand that with thousands of items in our catalog, finding exactly what you need can sometimes be a challenge. We do not specialize in every item, but to make your search easier, we suggest browsing our website and including the item number in the title followed by the number sign (#). This will allow us to quickly locate the items in question and assist you more effectively. Regarding shipping, we offer a flat-rate fee of $6 for all orders. Unfortunately, our warehouse is unable to ship items in envelopes, as we use boxes to ensure the safety and protection of all products during transit. We appreciate your understanding on this matter. Additionally, we apologize if our phone support did not provide the assistance you were looking for. Please know that we're working hard to improve our customer service, and your feedback is valuable in helping us do so. If you need any further help, don’t hesitate to reach out—we're here to assist you! Thank you, HonestMed

Response from HonestMed.comDec 31, 2024

Thank you for sharing your feedback with us! We’re so glad to hear that the ordering and shipping process went smoothly. However, we’re truly sorry that the cane you received did not match the description on our website. We understand how important it is for the product to meet your expectations, and we regret the confusion regarding the handle. If you’d like to return the cane or need assistance with an exchange, please don't hesitate to reach out to us. Our customer service team is here to help, and you can contact us directly at 833-933-2323 for further assistance. We truly appreciate your understanding and patience, and we’re committed to resolving this to your satisfaction. Best regards, HonestMed

Response from HonestMed.comDec 24, 2024

We appreciate your feedback and understand your disappointment with the crutch grips. We strive to provide products that meet our customers' needs, and we're sorry to hear that these grips didn't work out for you. We value your input and will use it to improve our offerings.

Response from HonestMed.comDec 24, 2024

We understand your desire for faster shipping. We appreciate your feedback and will continue to explore ways to improve our delivery times.

Response from HonestMed.comDec 19, 2024

Thank you for your review! We completely understand that sometimes mistakes happen, and we’re here to help. If you need assistance with exchanging the item for the correct size, please don’t hesitate to reach out to us. We’d be happy to assist you with the process to ensure you get exactly what you need. Let us know if there's anything we can do for you, and we look forward to helping you further. Best regards, HonestMed

Response from HonestMed.comDec 10, 2024

Thank you for your feedback, and we’re glad to hear that the shipping was quick. We sincerely apologize for the missing product information on one of the walking sticks. We understand how important it is to verify the authenticity and craftsmanship of such items. Please know that we take your concerns seriously, and we will work to ensure that all product details are clearly provided moving forward. If you need any assistance or further information, please don’t hesitate to reach out. We truly appreciate your support! Kind Regards, HonestMed