Jocelyn M.
Super Disappointed!!
I ordered & paid for (including shipping & handling of $6.99) sterile bandages Dec 10, 2025. Tracking said arrival shld be Dec 15. AS OF TODAY Dec 23, 2025, I still have not received them. I did call HonestMed, explained I had not. I shared I use a PO Box & that's what was used to order online. I gave the woman my tracking & order #. She said she would call warehouse. I was held on the phone for quite a while. She came back and said FED EX gave package to USPS and I would have to call them to find it. FED EX doesn't deliver to PO Boxes. I was dismayed when I learned FED EX was the courier (after I rec'd tracking #). I asked her, when someone is ordering, and if the company uses FED EX, and they don't deliver to PO Boxes why not inform the customer of this in the ordering process? Crickets!! At first she was going to try & have them bring to my home (if she could find where it was) but the ball was dropped on me. HonestMed had no problem taking my money and offered no resolve. This morning Dec 23, again I receive a tracking notice my package will arrive now on Dec. 19. (It's Dec 23) Smh. I will not use this company again. I can't give review on how the package arrived etc. I HAVE NOT RECEIVED IT!! 100 plus dollars😠
Response from HonestMed.comDec 30, 2025
We’re very sorry for this experience and understand how frustrating and disappointing this must be—especially given the delay and confusion around shipping. This is very unusual, and we truly want the opportunity to look into this further and help resolve it. Please reach out to our customer care team at 833-933-2323 and ask to speak with a manager so we can review your order, tracking details, and shipping concerns more closely. We appreciate you bringing this to our attention and hope to assist you promptly. Best Regards, HonestMed