HonestMed.comReviews of honestmed.com

Response from HonestMed.comFeb 16, 2024

Thank you for reaching out to us regarding your recent experience with our auto-shipment program. We sincerely apologize for any inconvenience caused by the price adjustments to your item. We understand your concern about the unexpected price changes, and we want to assure you that we take your feedback seriously. We strive to provide transparent pricing and a seamless customer experience, and we regret that we fell short of your expectations in this instance. As a gesture of goodwill, we would be more than happy to assist you with canceling your auto-shipment and placing your next order at the original price you were quoted. Please feel free to give us a call at your earliest convenience, and our dedicated team will be ready to assist you with this process. It's important to note that while we aim to offer competitive prices, fluctuations in manufacturing costs sometimes necessitate adjustments to our pricing. Rest assured, we are actively collaborating with our website team to enhance our auto-shipment program and provide greater clarity on pricing moving forward. Once again, we apologize for any inconvenience caused, and we appreciate your understanding and continued support as we work to improve our services.

Response from HonestMed.comFeb 14, 2024

Hello, we're truly sorry to hear about your recent experience with your order of skid slipper socks in grey size XXL. Your satisfaction is of utmost importance to us, and we deeply regret any inconvenience caused by the sizing issue. We understand the frustration of receiving an item that doesn't meet your expectations, especially when it comes to comfort and fit. Please know that we take your feedback seriously and are committed to resolving this matter promptly. Thank you for bringing this matter to our attention.

Response from HonestMed.comJan 29, 2024

Dear Elena, We sincerely apologize for the inconvenience you've experienced with the incorrect name on the delivery. We understand the importance of getting your order to the right person, and we're truly sorry for any confusion caused. To ensure we resolve this matter promptly and accurately, could you please give us a call at 833-933-2323 Monday - Friday 6 am - to 5 pm. Our dedicated team is ready to assist you in updating the delivery details and ensuring that future shipments are addressed correctly. Again, we apologize for any inconvenience this may have caused, and we appreciate your understanding. Thank you for bringing this to our attention, and we look forward to resolving it for you.

Response from HonestMed.comJan 10, 2024

Hello Ken, We apologize for the delay in our response and any inconvenience you have experienced. We understand your frustration regarding the discount not being applied to the full subtotal and the tax being based off the original cost. After checking with our website and IT team, we have confirmed that any promotional discounts are applied to only the subtotal, excluding the $6 flat rate shipping fee. Additionally, the tax is calculated based on the subtotal after the discount has already been applied. We apologize for any confusion or miscommunication in this regard. We apologize for the inconvenience caused by the error message while making the purchase, which resulted in double-billing. This is definitely not the level of service we strive to provide to our customers. Please let us know if you would like to initiate a return for the duplicate order, and we will assist you in resolving this issue promptly. We appreciate your understanding and patience as we work to rectify this situation. Thank you for bringing this to our attention, and we apologize once again for any inconvenience caused. We value your business and will do our best to ensure a satisfactory resolution.

Response from HonestMed.comJan 2, 2024

Thank you for bringing the unresolved return issue to our attention. We apologize for any inconvenience this may have caused you. We understand how frustrating it can be when an issue with a return persists, and we are here to assist you in any way we can. Please give us a with your order number and any additional details regarding the return so that we can investigate the matter further. Our top priority is ensuring your satisfaction, and we will do our utmost to resolve this issue for you promptly. Thank you for your patience and understanding.

Response from HonestMed.comDec 12, 2023

Thank you for bringing this matter to our attention, and we sincerely apologize for any inconvenience caused by the website error. We understand your frustration with the duplicate order and the lack of refund and return instructions. Please rest assured that we have located your account and have attempted to resend the return instructions today. Please check your email, including your spam or junk folder, as our email might have been mistakenly filtered. If you still haven't received the instructions within the next 24 hours, kindly let us know, and we will assist you personally to ensure you receive them promptly. Once again, we sincerely apologize for any inconvenience caused by this situation. We appreciate your patience and understanding, and we are committed to resolving this matter to your satisfaction. Should you have any further questions or concerns, please do not hesitate to contact our customer service team. We are here to assist you. Thank you for choosing our brand, and we appreciate your continued support. Kind Regards, Honest Medical

Response from HonestMed.comDec 12, 2023

Thank you for bringing this matter to our attention. We sincerely apologize for the inconvenience you experienced with one of the containers in your recent order. We strive to provide the highest quality products and want to ensure that your experience with us is nothing short of exceptional. To ensure that we fully understand the issue and promptly resolve it for you, we kindly request that you give us a call at your earliest convenience. Our dedicated customer service team is ready to assist you in sending out a replacement for the damaged container. You can reach us at 833-933-2323. Once again, we apologize for any frustration this may have caused, and we appreciate your patience and understanding. We look forward to resolving this matter for you promptly.

Response from HonestMed.comNov 17, 2023

Thank you for bringing this issue to our attention. We apologize for the system error, for any inconvenience caused by the incorrect shipment and charge for two items instead of one. We had scheduled a call tag for the return of the extra item. This means that our courier will pick up the item from your location at no additional cost to you. Customer satisfaction is our top priority, and we deeply regret any difficulty you encountered when contacting our support team. Rest assured that we will address this matter internally to ensure better service in the future. We appreciate your understanding and patience in this situation. If you have any further questions or if there is anything else we can assist you with, please do not hesitate to let us know. We are here to help. Once again, we apologize for any inconvenience caused and we appreciate your understanding in this matter. Kind Regards, Honest Medical