HonestMed.comReviews of honestmed.com

Response from HonestMed.comFeb 18, 2026

Hello, Thank you for taking the time to speak with our teammate yesterday. After reviewing the order linked to this review, we confirmed that size small gloves were received, which is the same size that was originally selected when the order was placed. At this time, we don’t offer direct exchanges. The best way to move forward would be to initiate a return for the original order and then place a new order for the preferred size. Since the item was shipped as ordered, we’re unable to make exceptions to our standard return process. We understand that other vendors may handle similar situations differently, and we appreciate you sharing your experience. Our return policy, including shipping costs, is outlined on our website and is applied consistently. Please let us know if you’d like help starting a return or if you have any questions, we’re happy to assist. Best regards, HonestMed

Response from HonestMed.comFeb 17, 2026

Hello, Thank you for bringing this to our attention, and we sincerely apologize for the frustration and delay you experienced. It appears there was a mix-up with our warehouse regarding the specific item configuration In order to properly investigate and ensure the correct product details, our team needed additional clarification internally, which unfortunately extended the resolution time. We have since completed our review and sent you an update via email this morning with the outcome and next steps. If you have not seen it, please kindly check your inbox (and spam folder, just in case). We truly regret the inconvenience this caused and understand how important it is to receive the correct supplies promptly. Please feel free to reach back out to us directly if you have any questions or need further assistance, we are here to help and want to make this right. Thank you for your patience. Kind regards, HonestMed

Response from HonestMed.comFeb 17, 2026

Thank you for sharing your feedback. We’re sorry to hear you were disappointed with your experience. Our return policy is outlined on our website and does note that customers are responsible for return shipping costs and that a restocking fee applies to eligible returns. We appreciate you taking the time to share your perspective and will be bringing this feedback to our team for review. If you ever have questions about sizing or product details before placing an order, our customer service team is always happy to help. Best regards, HonestMed

Response from HonestMed.comFeb 17, 2026

We’re very sorry for the frustration and concern this has caused you — especially given everything your family has been navigating. We truly hope your son is doing well following his surgery. After reviewing your message, it appears the recent charge may have been connected to an active autoship subscription on the account. We completely understand how unexpected and upsetting that would feel, particularly if you believed the service had already been discontinued. We absolutely want to make this right. If the order is already in transit, we’re happy to help you start a return and ensure a refund is processed promptly. Please give our Customer Care team a call at 833-933-2323 so we can review the account details with you directly and resolve this as quickly as possible. Again, we sincerely apologize for the inconvenience and appreciate the opportunity to fix this for you. Kind Regards, Honest Medical

Response from HonestMed.comFeb 11, 2026

Thank you for bringing this to our attention. It looks like one of our team members has already assisted you regarding this order. If you have any additional questions or concerns, please don’t hesitate to reach out to our customer service team, and we’ll be happy to help further. Best regards, HonestMed

Response from HonestMed.comFeb 9, 2026

Thank you for sharing your experience. We’re sorry for the difficulty you encountered while trying to reach a team member and appreciate your patience. One of our teammates has already followed up with you and has begun the return process for this order. If you need any additional assistance or have further questions, please feel free to reach out to our customer service team, and we’ll be happy to help. Best regards, HonestMed

Response from HonestMed.comJan 29, 2026

Thank you for bringing this to our attention. We’re sorry to hear about the issue you experienced. At this time, we were unable to locate any emails from the email address associated with your order. Per our return policy listed on our website, we do not provide prepaid return labels and are not responsible for return shipping charges unless the product arrived damaged or was not the item ordered. In the case of damage or incorrect item ,we ask that you contact us so we can assist you with starting a claim with our warehouse. We’d be happy to review your order and assist further, please give us a call at 833-933-2323 so we can help address this directly. Best Regards, HonestMed

Response from HonestMed.comJan 27, 2026

Thank you for reaching out. We’re sorry for any frustration caused by the item becoming unavailable after your order was placed. As mentioned in the email sent to you by our team, if you have any questions or would like assistance finding an alternative product that is currently available, we encourage you to contact our customer service department directly at 833-933-2323, Monday–Friday, 6 am–5 pm PST or email us at [email protected]. Our team is always happy to help review suitable replacement options and ensure you receive a product that meets your needs. Best Regards, HonestMed