Zab G.
Cancellation or return impossible
I called the company within an hour of placing the order to cancel it and they didn’t do it. The said the next day I’d receive an email letting me know if the cancellation was done. I never received that email and when I called back they said the cancellation didn’t go through. The return process also doesn’t work
Response from HonestMed.comMar 23, 2026
Thank you for your feedback, we’re sorry to hear about your experience and understand your frustration. Please note that cancellations are not guaranteed, as we work quickly to process and ship orders, often the same day they are placed. If a request comes in after the warehouse cutoff time, the window to cancel becomes very limited, which can make it more difficult to stop an order once it has begun processing. We apologize for any inconvenience this may have caused. If you still need assistance, you’re welcome to call or email our customer service team, and we’ll be happy to help initiate a return and guide you through the process. Best regards, HonestMed